IG account cannot connect to PRT

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  • #123865 quote
    BC
    Participant
    Master

    Hi PRT team

     

    My Australia IG account cannot connect to PRT after transfer to international on last week end, I inform IG helpdesk and they seem cannot solve this issue and told me I am not access PRT yet, but on IG platform, it clearly show I am accessed, and no luck even though I stop it and re-access again.

    #123908 quote
    GraHal
    Participant
    Master

    Have you enabled PRT on the IG Settings under your Profile?

    BC.jpg BC.jpg
    #123933 quote
    BC
    Participant
    Master

    Hi GraHal

     

    Yes, enabled.

    All live strategies still can take trade today, and just received IG notice as below:

     

    “Sorry to hear about your issues. We are aware of an issue that affects accounts that are recently transferred to IG International that are not able to access PRT. We are looking into the issue and will resolve this asap.”

    GraHal thanked this post
    #124187 quote
    BC
    Participant
    Master

    It’s ok now.

    GraHal thanked this post
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IG account cannot connect to PRT


Platform Support: Charts, Data & Broker Setup

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BC @robin_chan Participant
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This topic contains 3 replies,
has 2 voices, and was last updated by BC
5 years, 10 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 03/30/2020
Status: Active
Attachments: 1 files
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