IG account cannot connect to PRT

BC · 2020-03-30T05:43:14+00:00

Hi PRT team My Australia IG account cannot connect to PRT after transfer to international on last week end, I inform IG helpdesk and they seem cannot solve this issue and told me I am not access PRT yet, but on IG platform, it clearly show I am accessed, and no luck even though I stop it and re-access again.

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03/30/2020 at 6:43 AM #123865 quote

BC
Participant

Master

Hi PRT team

My Australia IG account cannot connect to PRT after transfer to international on last week end, I inform IG helpdesk and they seem cannot solve this issue and told me I am not access PRT yet, but on IG platform, it clearly show I am accessed, and no luck even though I stop it and re-access again.

03/30/2020 at 11:05 AM #123908 quote

GraHal
Participant

Legend

Have you enabled PRT on the IG Settings under your Profile?

BC.jpg

03/30/2020 at 11:55 AM #123933 quote

BC
Participant

Master

Hi GraHal

Yes, enabled.

All live strategies still can take trade today, and just received IG notice as below:

“Sorry to hear about your issues. We are aware of an issue that affects accounts that are recently transferred to IG International that are not able to access PRT. We are looking into the issue and will resolve this asap.”

GraHal thanked this post

03/31/2020 at 11:38 PM #124187 quote

BC
Participant

Master

It’s ok now.

GraHal thanked this post
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