Error in ProOrder, losses and refunds from IG Markets
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@GraHal 100%
@Vonasi as a moderator you might put in more effort than I do here but we are polar opposites. Which is generally good because thorough debate and discourse managed well provides and opportunity for improvement. Having said that even when I asked you to kindly re-read the post which I didn’t think I had tell you to look at the dates or clarify the dates for your because that would be superfluous because that’s the purpose of date stamps on forums you continued with your usual assumptions.
@Vonasi you write:If you feel that the responses that you receive have not met your requirements than maybe it is not down to the fact that someone has not read your post carefully enough and it is possibly just the fact that you have not clarified exactly what your issue is and what solution you expect and why you expect it.
In my original post (11/03/2016 at 1:16 PM) I gave some background context but the key and final point was:
I’m wondering if anyone else has had to deal with a similar situation and what the outcome was.
@Vonasi have you had to deal with a similar situation and what was the outcome?Instead of sharing if you had a similar situation and what your outcome was you write something that is not helpful and places the blame on me, as you tend to do.
On the other hand you were given notice that you needed to stop and restart the system and even though it should not have been effected by the time issue (according to you) there must have been a point between 28 October 2016 and now when it did not have a trade on the market or could have been stopped while in profit. It may not be the cause of the recent issue but does give a nice potential get out clause for a good lawyer!
Then when I later point out some key points to provider further clarification to you:
- The system was manually stopped after the erroneous trade back in November 2016 to prevent further loss.
- I can confirm it was a PRT platform error.
- The comment that it should not have been affected wasn’t just according to me, it was according to IG (as an aside look a this recent post I made with an error).
- I was given less than 24 hours notice to stop the system (IG’s fault) while it was in a loss – is that enough time to inform me in your opinion?
@Vonasi still no humility from you but fortunately @GraHal was able to step in and provide some clarity to you and then you were finally able to see your assumptions.Regardless of the above I asked you for your opinion and just as usual, you evaded the question and instead you wrote:
If you feel that the responses that you receive have not met your requirements than maybe it is not down to the fact that someone has not read your post carefully enough and it is possibly just the fact that you have not clarified exactly what your issue is and what solution you expect and why you expect it.
Again I repeat at the time of the original post:
I’m wondering if anyone else has had to deal with a similar situation and what the outcome was.
@Vonasi the responses I receive from you don’t answer my questions I’m asking, instead they are forms of unsolicited advice – and worse like telling me to go suck an egg – get a very good lawyer.- have you had to deal with a similar situation and what was the outcome?
- I was given less than 24 hours notice to stop the system (IG’s fault) while it was in a loss – is that enough time to inform me in your opinion?
@Vonasi if you haven’t dealt with a similar situation or don’t have an opinion then please don’t add purposeless comments to my posts because they don’t help me or others in my opinion. All they do is clutter up the forum and then I add some clutter like this post to clarify my points.Why are you so unwilling to provide your opinion?
I don’t agree with locking down posts after a certain amount of time and restarting a similar topic because if the reader had read it carefully with the time stamps there wouldn’t be any confusion.
Let’s leave this post on a positive note.
- All the people that contribute to PRC are providing different types of input that helps us improve in the long run even if at first we discount it
- We all have our strengths and weakness – as long as we have the humility to accept them – then we can improve
- I was able to attain a refund for the loss after a lot of effort and in my opinion as a long term client it was way too much effort
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