Customized trading times are forgotten in v11 when the platform is closed

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Viewing 15 posts - 1 through 15 (of 21 total)
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  • 12/09/2020 at 7:55 AM #153044
    XORANDNOT

    When I enter customized trading times, for example 8 – 22 h in DAX, upon restart, the platform has forgotten them and “use opening times of this market 0:00 – 0:00” is marked again (although I always save before exiting) . How can this be avoided and customized trading times be saved and remembered ?

    12/09/2020 at 10:15 AM #153059
    Nicolas

    I agree that it switch back to normal after a restart, even if the configuration is saved at exit. Please open a ticket for that issue, I will do the same.

    12/10/2020 at 4:01 PM #153237
    Nicolas

    Issue is confirmed and will have a fix very soon.

    2 users thanked author for this post.
    avatar XORANDNOT, avatar GraHal
    12/16/2020 at 8:18 PM #154049
    XORANDNOT

    Issue has been solved and it’s working now since the latest update.

    12/18/2020 at 2:31 PM #154293
    Monobrow

    I still have this problem on the IG v11 live platform.

    Any chance we can get an indication when it will be fixed there?

     

    thanks

    12/18/2020 at 3:14 PM #154298
    XORANDNOT

    In the premium version, it works now. Don’t know about the complete (normal) version, sorry.

    01/10/2021 at 5:57 PM #157220
    Nicolas

    I confirm that the issue has been fixed.

    01/11/2021 at 4:41 PM #157373
    Grantx

    the issue I have is that different custom trading times are not saved in different profiles. eg this is what I would like to have:

    profile 1 = 09:00 – 13:00

    profile 2 = 13:00 – 19:00

    Instead, setting a custom timezone applies to all profiles. Is this by design or can it be changed?

    01/11/2021 at 7:30 PM #157397
    GraHal

    Does Profile = Template re what you asking above?

    01/11/2021 at 8:13 PM #157408
    Grantx

    Yes. Sorry, I should have said template.

    1 user thanked author for this post.
    avatar GraHal
    01/11/2021 at 8:30 PM #157409
    GraHal

    As timezone settings are under Platform settings … I’m 98% sure timesone settings apply to all Templates.

    But here is a tip that may help you …. we can start an Algo or Algos under, for example, UTC +5 and then Quit / close the platform then Login again and set timezone to, for example, UTC + 0 and the Algos we started under UTC +5 will continue to run under UTC +5 timezone.

    1 user thanked author for this post.
    avatar Grantx
    01/12/2021 at 12:45 AM #157433
    Monobrow

    Well, in IG 11.1 you still need to change the time every time you start a session, but it does save during a session. Its a start I guess! And to be honest, is maybe sensible if you change times a bit as at least u know its reset when u log in.

    01/12/2021 at 11:07 AM #157487
    GraHal
    Monobrow wrote:

    change the time every time you start a session,

    I never change timezone settings … what do you mean above?

    Are you saying ‘change times’ or ‘change timezones’?

    If Times, is your clock not working on your PC … just link PRT Timezone to the time on your PC??

    01/12/2021 at 11:17 AM #157488
    Monobrow

    Sorry, I mean custom trading times. Like setting the chart from 0800 – 1600 for example

    01/12/2021 at 11:33 AM #157498
    GraHal

    I never do above either.

    I am with IG who offer 24 hour trading.

    Are you not with IG is that why you still need to change the time every time you start a session?

    Why would you need to do above?

    Just asking, maybe I need to?? 🙂

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