Custom trading hours not working on PRT 11.1

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08/31/2022 at 12:19 PM #199949 quote

MIRAK231
Participant

New

Hello!

I’ve been using ProRealTime v11.1 For nearly a month now, and every thing was great, till i started using custom trading hours yesterday. Today I logged into my platform and when i try to access the custom window in settings, this is what I get a blank window as shoan on the picture attached. I tried rebooting PRT many times, rebooting my computer, it didn’t work.

Any idea on how to fix this.

Capture08.png

08/31/2022 at 1:16 PM #199952 quote

Maverick
Moderator

Average

Dear Mirak,

In order to allow us to analyze your platform, please send us a technical report from the menu “Help” of your platform.

Click here for detailed instructions on how to send a technical report.

This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

Thanks in advance,

Best Regards,

Victor

08/31/2022 at 2:45 PM #199959 quote

MIRAK231
Participant

New

Hello Victor,

I sent a report using the Technical support in the help menu. How is the Technical team going to reply to me?

And I thaught it’s worth mentioning that i reinstalled the v11.1 and the problem is not resolved, however, I tried the v10.3 and it works just fine.

Best regards
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Custom trading hours not working on PRT 11.1

Platform Support: Charts, Data & Broker Setup

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MIRAK231 @mirak231 Participant

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This topic contains 2 replies,
has 2 voices, and was last updated by MIRAK231
3 years, 6 months ago.

Topic Details

Forum:	Platform Support: Charts, Data & Broker Setup
Language:	English
Started:	08/31/2022
Status:	Active
Attachments:	1 files

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