Custom trading hours not working on PRT 11.1

• 08/31/2022 at 12:19 PM #199949
  MIRAK231

  Hello!

  I’ve been using ProRealTime v11.1 For nearly a month now, and every thing was great, till i started using custom trading hours yesterday. Today I logged into my platform and when i try to access the custom window in settings, this is what I get a blank window as shoan on the picture attached. I tried rebooting PRT many times, rebooting my computer, it didn’t work.

  Any idea on how to fix this.

  

  MIRAK231

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  08/31/2022 at 1:16 PM #199952
  Maverick

  Dear Mirak,

   

   

  In order to allow us to analyze your platform, please send us a technical report from the menu “Help” of your platform.

  Click here for detailed instructions on how to send a technical report.

  This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

  Thanks in advance,

  Best Regards,

  Victor

   

   

  

  Maverick

  Moderator

  ProRealTime

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  08/31/2022 at 2:45 PM #199959
  MIRAK231

  Hello Victor,

  I sent a report using the Technical support in the help menu. How is the Technical team going to reply to me?

  And I thaught it’s worth mentioning that i reinstalled the v11.1 and the problem is not resolved, however, I tried the v10.3 and it works just fine.

  Best regards

   

  

  MIRAK231

  Participant

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