company ticker code change

Viewing 2 posts - 1 through 2 (of 2 total)

Author

Posts
07/10/2018 at 12:24 PM #75712 quote

sam smith
Participant

Junior

Hi guys novice really with PR, recently i had a company i am invested in change its stock ticker

question

Is it possible to transfer somehow the data from the last code to the new code so that the chart just shows a normal continuance .

or is it just not possible to do this

thanks

07/13/2018 at 1:49 PM #75918 quote

Ingrid
Moderator

New

Dear Sam

In order to allow us to be able to analyze your request, please send us from the ProRealTime platform a technical report following these instructions:

– Go to the “Help” menu on the ProRealTime toolbar.
– Please assure that the window concerned by this issue is open.
– Click on “Technical support”
– Choose the category (e.g. “Data” for a spike)
– Select the concerned window in the drop-down menu.
– Giving as much detail as possible, explain the issue you are having in the text box.
– Click “Send report”

This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

Thanks in advance,
Author

Posts

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.

Login your account

company ticker code change

Platform Support: Charts, Data & Broker Setup

New Reply

Author

sam smith @sam-smith Participant

Summary

This topic contains 1 reply,
has 2 voices, and was last updated by Ingrid
7 years, 7 months ago.

Topic Details

Forum:	Platform Support: Charts, Data & Broker Setup
Language:	English
Started:	07/10/2018
Status:	Active
Attachments:	No files

Loading...