Cannot launch platform – servers not responding

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 07/21/2021 at 11:09 AM #173941 quote
    mariusz_scis
    Participant
    New

    I cannot launch the product in the last two days. The site is also running very slowly and the pings fail in due time.

    I reinstalled few times, no help. I run no virus scanners, nor any firewall. I have no problems with other applications or sites.

    I am located in Australia. Does anyone have or had such issues?

    How do I debug this?

    Thanks

    C:\Users\User>nslookup prorealtime.com
    Server: mygateway
    Address: 192.168.0.1

    Non-authoritative answer:
    Name: prorealtime.com
    Address: 185.48.201.98

    C:\Users\User>ping prorealtime.com

    Pinging prorealtime.com [185.48.201.98] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    07/21/2021 at 11:21 AM #173942 quote
    Nicolas
    Keymaster
    Master

    No problem in France. Do someone from Australia has the same problem?

    07/21/2021 at 1:40 PM #173946 quote
    RafaelN
    Moderator
    Senior

    Please follow the guide to resolve launching problems on the post “Can’t launch ProRealTime”

    https://www.prorealcode.com/blog/prorealtime-help/launch-prorealtime-complete-guide/

    Regards,

    Rafael

    07/22/2021 at 7:54 AM #173975 quote
    PeterSt
    Participant
    Master
    mariusz_scis wrote:

    Pinging prorealtime.com [185.48.201.98] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Mariusz, I don’t know why nobody responds to this (see quote), but if I ping that address I get timeouts just the same while PRT happily runs on my desktop. So at least *that* is not the way to approach your issues.

    Peter

    Nicolas thanked this post
  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.

Cannot launch platform – servers not responding


Platform Support: Charts, Data & Broker Setup

New Reply
Author
author-avatar
mariusz_scis @mariusz_scis Participant
Summary

This topic contains 3 replies,
has 4 voices, and was last updated by PeterSt
4 years, 7 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 07/21/2021
Status: Active
Attachments: No files
Logo Logo
Loading...
Do you like cookies? 🍪 We use cookies to ensure you get the best experience on our website. (Learn more)
©2026 ProRealCode - Trading & Coding with ProRealTime™