Cannot launch platform – servers not responding

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07/21/2021 at 11:09 AM #173941 quote

mariusz_scis
Participant

New

I cannot launch the product in the last two days. The site is also running very slowly and the pings fail in due time.

I reinstalled few times, no help. I run no virus scanners, nor any firewall. I have no problems with other applications or sites.

I am located in Australia. Does anyone have or had such issues?

How do I debug this?

Thanks

C:\Users\User>nslookup prorealtime.com
Server: mygateway
Address: 192.168.0.1

Non-authoritative answer:
Name: prorealtime.com
Address: 185.48.201.98

C:\Users\User>ping prorealtime.com

Pinging prorealtime.com [185.48.201.98] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

07/21/2021 at 11:21 AM #173942 quote

Nicolas
Keymaster

Legend

No problem in France. Do someone from Australia has the same problem?

07/21/2021 at 1:40 PM #173946 quote

RafaelN
Moderator

Senior

Please follow the guide to resolve launching problems on the post “Can’t launch ProRealTime”

https://www.prorealcode.com/blog/prorealtime-help/launch-prorealtime-complete-guide/

Regards,

Rafael

07/22/2021 at 7:54 AM #173975 quote

PeterSt
Participant

Master

mariusz_scis wrote:

Pinging prorealtime.com [185.48.201.98] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Mariusz, I don’t know why nobody responds to this (see quote), but if I ping that address I get timeouts just the same while PRT happily runs on my desktop. So at least *that* is not the way to approach your issues.

Peter

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