Strategies 'Stopping'

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03/11/2018 at 11:28 PM #65025 quote

Vonasi
Moderator

Master

I have some strategies running in live test on my Demo account and I just noticed that three of them are shown as ‘Stopping’ with the stop and delete buttons faded out. I have not seen this before. They are all on the DAX and it is the weekend so that market is closed. Can anyone explain what this ‘Stopping’ means?

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03/11/2018 at 11:39 PM #65028 quote

GraHal
Participant

Master

I haven’t had it for a while, but I used to get it a lot. Maybe I’ve not had for a while due to not using my Demo account since last summer until last 2 or 3 weeks.

It’s as you say … while the market is closed they are stopping and when the market opens then they will stop fully.

But what caused them to go into stopping mode … tried to open a Trade (more than 12 times) after market closed and so got Rejected maybe??

03/12/2018 at 9:00 AM #65033 quote

Vonasi
Moderator

Master

The reason for the stop seems unclear as the orders list just shows ‘An unexpected error occurred’ as the reason.

Maybe a time and day filter would solve the issue. I find it frustrating trying to diagnose these sort of stoppages with zero info to work on except for guesswork.

03/12/2018 at 9:18 AM #65035 quote

Vonasi
Moderator

Master

I just noticed that all three strategies that stopped had SELL AT x STOP exits.

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03/12/2018 at 9:44 AM #65038 quote

Eric
Participant

Master

using stoporders to open and close positions out of hours on dax for example could be a problem, i only use market orders out of hours

not to confuse anyone “set stoploss” (on IG server) works always

GraHal, Nicolas and verdi55 thanked this post

03/12/2018 at 10:00 AM #65039 quote

Eric
Participant

Master

(“out of hours” on DAX 22-08 CET)

03/13/2018 at 3:25 PM #65241 quote

Pierre
Moderator

Average

Hi Vonasi,

To allow us to investigate, can you please send me your IG account number to support[at]prorealtime.com ?

In your message, please also indicate a reference (link) to this thread.

Regards,

Pierre

03/13/2018 at 6:49 PM #65259 quote

Vonasi
Moderator

Master

Thank you for your reply Pierre. I have sent an email with the details requested.

03/16/2018 at 4:12 PM #65451 quote

Ulrike
Moderator

Senior

Hi Vonasi,

My colleague just sent you a reply via private message.

Best,

Ulrike

03/16/2018 at 5:16 PM #65457 quote

Vonasi
Moderator

Master

Ulrike wrote:

My colleague just sent you a reply via private message.

Thanks Ulrike. Just one minor issue – I have no idea where to find my private messages!?

03/16/2018 at 5:36 PM #65461 quote

Ulrike
Moderator

Senior

We replied to your message you sent directly to contact@prorealtime.com

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03/16/2018 at 6:38 PM #65465 quote

Vonasi
Moderator

Master

Ulrike wrote:

We replied to your message you sent directly to contact@prorealtime.com

OK I checked my emails but I had not counted on my girlfriend tidying up our email box and deciding to delete emails that I had not read yet! She is not normally this tidy! Your reply was in the ‘Deleted Items’ folder. Thank you for the reply.

03/18/2018 at 11:38 PM #65631 quote

BC
Participant

Master

One of my running live strategy “stopping” too!

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03/19/2018 at 12:01 AM #65634 quote

Vonasi
Moderator

Master

Bin wrote:

One of my running live strategy “stopping” too!

PRT said that my strategies were stopped due to wrong info from IG and that a work around would be in the next update to solve the issue. I do not know if your strategy is stopping for the same reason but maybe the next update will solve this problem for you too.

03/19/2018 at 1:46 AM #65638 quote

BC
Participant

Master

My strategy finally stopped with same reason.
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