Have been your experience different with them?
No … my experience has been same as yours (with lots of Customer Service staff of many organisations) and it gets me so annoyed it ruins my day! So I don’t bother any more! I try to find a work around that means I don’t get annoyed! 🙂
Often I have thought … are they cleverer than me and them making out they don’t understand etc is a big ruse to put us off? Then they don’t have to do anything except reply with more stupidity!!??
How about putting the Issue on the IG Forum, there are some helpful members on there who I am sure will have some meaningful comments. This is my phase 2 work around! 🙂
Here is the link
https://community.ig.com/forums/forum/15-ig-trading-support-dealing-questions/?ct=1593770766
