You could just say / email to IG …
Please could you explain what is the – 1 second bar – transaction at the red arrow on attached 2 min Timeframe Order List?
Note that there is another transaction at the exact same time -see blow arrow.
I mailed them just with that question. Their answer:
“No entiendo cual es exactamente su duda, lo que nos indica es una operación realizada por su pro order en el backtesting.”
It means: “I don´t understand your problem, what you send us is an operation from the order in the backtesting”
Note it´s not an “order in the backtesting” but a Live ProOrder
I have answered trying to explain again the problem but I´ve been in this situation several times and my experience is that I need several mails just to make them understand what is the problem and then they tell me they are going to send it to the tech team. And sometimes after a long time they will send me some mail saying something is not help at all or they just don´t answer again. That´s have been my experience so far with PRT, I never tried with IG but it seems it is going in the same way. Have been your experience different with them?
