Bots Stopped – Could not Confirm Status of Last Order

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  • 02/18/2020 at 10:51 AM #119827 quote
    Nicolas
    Keymaster
    Master

    FYI, there was an incident yesterday at IG that impacted trading (manual and automatic) on the two environments (live and demo) between around 2.30 p.m. and 9 p.m. (French time).

    GraHal and fifi743 thanked this post
    02/18/2020 at 1:13 PM #119833 quote
    fifi743
    Participant
    Master

    Hello grahal,
    Last night I placed a manual order on a real account and it remains in gray,
    I canceled it and it remains on screen.
    The bot put a trade and refused the same message as you.
    10 minutes ago I wanted to do a back test and impossible
    Connection in green but the rest in time of the candle in gray

    02/18/2020 at 1:32 PM #119834 quote
    GraHal
    Participant
    Master

    Thanks Fifi,

    Yes I have also had similar odd things happening in the last few days … in addition to the unknown status message I posted above.

    This Topic was started on 8 Feb 2016 … seems nothing much has changed!? 🙁

    Even more worrying that you are getting problems on your Real Live Account Fifi.

    fifi743 thanked this post
    02/18/2020 at 2:03 PM #119835 quote
    Nicolas
    Keymaster
    Master

    A lot of things have changed! See: IG servers reliability increased

    Yesterday’s issue is a human error as far as I know…

    02/18/2020 at 2:05 PM #119836 quote
    fifi743
    Participant
    Master

    I just checked my platform and I have a message

    02/18/2020 at 2:49 PM #119842 quote
    Vonasi
    Moderator
    Master
    Nicolas wrote:

    Yesterday’s issue is a human error as far as I know…

    The cleaner unplugged the server so that she could plug her vacuum cleaner in?

    GraHal thanked this post
    02/18/2020 at 2:56 PM #119843 quote
    fifi743
    Participant
    Master

    And now he’s pedaling to fix this stupidity.

    GraHal thanked this post
    05/01/2020 at 11:14 AM #129181 quote
    GraHal
    Participant
    Master

    I had 5 instances overnight (on Demo CFD Plaform) of Systems stopped due to  ‘Could not Confirm Status of Last Order’.

    Doubly annoying thing is there is not a Reject / Stop listed in the Rejected/ Cancelled Tab in the Order List … so I can’t see if they all happened close to each other timewise.

    Anybody get the ‘Status Error’ on Live?

    05/01/2020 at 11:28 AM #129183 quote
    robertogozzi
    Moderator
    Master

    I happened on my demo, as well.

    I’m afraid it’s the same old story about IG’s demo issues.

    GraHal thanked this post
    05/04/2020 at 1:40 PM #129833 quote
    GraHal
    Participant
    Master

    For the record, since Friday … 4 Systems stopped for the Status error, 2 for division by zero error and 1 for another order being placed at same time.

    IG were doing maintenance work Friday night so I guess that may have contributed to the stoppages?

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Bots Stopped – Could not Confirm Status of Last Order


Platform Support: Charts, Data & Broker Setup

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GraHal @investment_account Participant
Summary

This topic contains 24 replies,
has 11 voices, and was last updated by GraHal
5 years, 9 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 08/02/2016
Status: Active
Attachments: 5 files
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