Bots Stopped – Could not Confirm Status of Last Order

• 02/18/2020 at 10:51 AM #119827
  Nicolas

  FYI, there was an incident yesterday at IG that impacted trading (manual and automatic) on the two environments (live and demo) between around 2.30 p.m. and 9 p.m. (French time).

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  Nicolas

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  02/18/2020 at 1:13 PM #119833
  fifi743

  Hello grahal,
  Last night I placed a manual order on a real account and it remains in gray,
  I canceled it and it remains on screen.
  The bot put a trade and refused the same message as you.
  10 minutes ago I wanted to do a back test and impossible
  Connection in green but the rest in time of the candle in gray

  

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  02/18/2020 at 1:32 PM #119834
  GraHal

  Thanks Fifi,

  Yes I have also had similar odd things happening in the last few days … in addition to the unknown status message I posted above.

  This Topic was started on 8 Feb 2016 … seems nothing much has changed!? 🙁

  Even more worrying that you are getting problems on your Real Live Account Fifi.

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  GraHal

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  02/18/2020 at 2:03 PM #119835
  Nicolas

  A lot of things have changed! See: IG servers reliability increased

  Yesterday’s issue is a human error as far as I know…

  

  Nicolas

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  02/18/2020 at 2:05 PM #119836
  fifi743

  I just checked my platform and I have a message

  

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  02/18/2020 at 2:49 PM #119842
  Vonasi

  Nicolas wrote:

  Yesterday’s issue is a human error as far as I know…

  The cleaner unplugged the server so that she could plug her vacuum cleaner in?

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  02/18/2020 at 2:56 PM #119843
  fifi743

  And now he’s pedaling to fix this stupidity.

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  GraHal

  

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  05/01/2020 at 11:14 AM #129181
  GraHal

  I had 5 instances overnight (on Demo CFD Plaform) of Systems stopped due to  ‘Could not Confirm Status of Last Order’.

  Doubly annoying thing is there is not a Reject / Stop listed in the Rejected/ Cancelled Tab in the Order List … so I can’t see if they all happened close to each other timewise.

  Anybody get the ‘Status Error’ on Live?

  

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  05/01/2020 at 11:28 AM #129183
  robertogozzi

  I happened on my demo, as well.

  I’m afraid it’s the same old story about IG’s demo issues.

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  robertogozzi

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  05/04/2020 at 1:40 PM #129833
  GraHal

  For the record, since Friday … 4 Systems stopped for the Status error, 2 for division by zero error and 1 for another order being placed at same time.

  IG were doing maintenance work Friday night so I guess that may have contributed to the stoppages?

  

  GraHal

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