Cannot display NYSE stocks

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11/19/2019 at 9:31 PM #113165 quote

GraHal
Participant

Master

Weirder and weirder! 🙁

We can’t argue with the IG response … seems new customers would only get US data feed in a Live account? Cost I guess … IG are making savings??

What does anybody else get on the Settings menu so we can compare with mine and assafn?

PS

Did you complete the IG multi choice questionnaire??

11/20/2019 at 10:11 AM #113196 quote

assafn
Participant

Average

GraHal wrote:

Did you complete the IG multi choice questionnaire??

You mean the screen shot you shared earlier?

I don’t have that screen because of the reduced menu, remember?

If you meant something else – pls share the screen shot.

Thanks again for both of you @GraHal and @nicolas

11/20/2019 at 10:21 AM #113199 quote

GraHal
Participant

Master

assafn wrote:

If you meant something else

Yeah deffo … new IG Accounts have to complete a multi-choice questionnaire on trading .. it is to assess your knowledge, I guess too gauge ow much hand holding you may need in the first few weeks / months.

Best make sure you get most questions correct elese they may be phoning you up asking how are you doing etc?

You should see a link to click on the IG login screen or somewhere under your Account details.

I think this is why you have limited settings and can only see ‘Share Dealing data’??

PS

There you go … attached

PPS

Mods, please can you delete the pic showing Account numbers … better safe than sorry.

assafn-7.png

11/20/2019 at 11:00 AM #113202 quote

JC_Bywan
Moderator

Master

Done

GraHal thanked this post

11/20/2019 at 11:43 AM #113218 quote

assafn
Participant

Average

@GraHal

I searched everywhere and found nothing.

The attached jpg is the closest I got.

BTW, if we won’t find a solution to this problem –

is there a similar option of opening an IB demo account and using it with the PRT platform?

5.jpg

11/20/2019 at 1:56 PM #113229 quote

GraHal
Participant

Master

assafn wrote:

is there a similar option of opening an IB demo account and using it with the PRT platform?

I thought you said you had an IB Account?? You can only manual trade on an IB Account is my understanding?

Is the IG Account you are displaying screen shots from an old one you have had opened for ages / 18 months +??

Or is it a new IG Account you opened (in the last week or so?) to try and get NYSE data and run Algos etc??

11/20/2019 at 2:32 PM #113237 quote

assafn
Participant

Average

It’s an account from about a week ago. I opened it to try auto trading.

11/20/2019 at 2:37 PM #113238 quote

GraHal
Participant

Master

Try same url as on my pic attached … i.e. click on your Dashboard, what do you see??

11/20/2019 at 2:49 PM #113240 quote

GraHal
Participant

Master

I’ll have to slow down … Mods please could you delete the image with name on it?

Here’s same image with name obliterated!

Many Thanks

assafn-9.png

11/20/2019 at 3:02 PM #113246 quote

JC_Bywan
Moderator

Master

Done

GraHal thanked this post

11/20/2019 at 8:28 PM #113259 quote

assafn
Participant

Average

I attached the screen shot

6.jpg

11/20/2019 at 9:19 PM #113263 quote

GraHal
Participant

Master

All I can say is that maybe IG have changed Account opening procedures in the last 6 weeks or so?

Maybe the multi choice questions pop up when you try to open a Live Account?

So we are back to square 1!? 🙁

Well not really are we … because IG told you that you would not see NYSE data on a Demo Account.

So are you all good now then or what is the outstanding problem?

11/20/2019 at 9:36 PM #113265 quote

assafn
Participant

Average

😕

11/25/2019 at 4:51 PM #113568 quote

Elodie
Moderator

Average

Hi Mr. Assafn,

According to IG’s answer, they are not offering US data feeds on a demo account.

Don’t hesitate to contact them by email if you have any question.

Thank you,

Kind regards,

Elodie from ProRealTime
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