Cannot display NYSE stocks

Forums ProRealTime English forum ProRealTime platform support Cannot display NYSE stocks

Viewing 15 posts - 1 through 15 (of 29 total)
  • #113083

    Hello,

    I use PRT via IG, and I noticed that I cannot display NYSE stocks.

    It happens when I type the stock ticker (ex: BABA, MKL, CABO) and also when I set the screener I have only the NASDAQ market in the market list.

    Any ideas?

    #113085

    Is the problem still present after a restart of the platform?

    #113088

    Yes. I forgot to mention that I use an IG demo account.

    Also, I can’t find “US NYSE MARKET Stocks & ETFs”.

    #113090

    i can see MKL and CABO  (BABA is an ADR stock so maybe that is why we cant see BABA??)

    #113095

    Here’s what I see.

    #113101

    How weird!

    There must be an option somehwere on the IG settings specific to our Accounts that I have ticked, but you haven’t ticked?? Only an idea and if I think of anything else I will let you know.

     

    1 user thanked author for this post.
    #113103

    Are you on the spreadbet account or CFD account or what??

    I just realised that your screen shot does not show any DFBs whereas mine shows DFB whenever I search for a ticker.

    EDIT / PS

    Is that PRT on an IG account that you have done the screenshots from??

    #113105

    Yes. In the My IG page I can see that I have a CFD account.

    What does it mean and how do I change it?

    #113111
    #113112

    The spread bet account is specific to UK users, so you have a “normal” CFD account like mine for instance (and the majority of users). I have the NYSE list in my account. I think that you might send a report through the platform to know why you don’t have that list in your platform, because I see no reason presently..

    1 user thanked author for this post.
    #113115

    Thank you Nicolas!

    #113119

    @assafn I suggest you use the technical report tool available in the platform in the help section menu.

    #113120

    Hey I just had a thought … have you opened the SB Account, like ticked the box to enable it??

    You may be on share dealing only!!??

    There are 3 Options … SB, CFD and Share Dealing … or all 3 if you want!

    #113121

    Did you find the attached screen and select boxes for the Free / Delay data?

    1 user thanked author for this post.
    #113156

    Sorry for the delay, I wasn’t home.

    This is very wierd… when I go to “settings” what I get is a reduced version of your menu without “data-feeds”.

    Also, I got a response from IG that confused me even more…

    I attached both screen shots

Viewing 15 posts - 1 through 15 (of 29 total)

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