Platform – Non Responsive

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  • Author
    Posts
  • 08/25/2019 at 8:44 AM #105485 quote
    GraHal
    Participant
    Master

    Platform opens, but will do little else, for example I cannot start a new System or Indicator or modify existing Systems.

    Anybody else experiencing odd symptoms??

    08/25/2019 at 9:06 AM #105486 quote
    GraHal
    Participant
    Master

    Working okay now … weird??

    08/25/2019 at 11:25 AM #105502 quote
    Vonasi
    Moderator
    Master

    My platform slowly ground to a halt yesterday and eventually reached the point where I had to shut it down with Task Manager and lost all my work. I have not had to do that for a very long time.

    08/25/2019 at 12:22 PM #105511 quote
    GraHal
    Participant
    Master
    Vonasi wrote:

    I have not had to do that for a very long time.

    Yeah I thought the same, hoped it’s been a one off weekend as I hoped seen the last of all that freezing / locking up etc!!

    08/26/2019 at 3:06 PM #105585 quote
    Nicolas
    Keymaster
    Master

    There was a big message displayed on the PRT website about servers maintenance. Don’t know if IG transmit this info to their clients.

    08/26/2019 at 3:10 PM #105586 quote
    Maria PRT
    Moderator
    Average

    Hello everybody,

    We need a console from your platform/s in order to analyse the situation.

    If you are still experiencing this issue, please click on Help > “Help center”, then on “I have a technical problem”. Then:

     

    • Choose the category
    • Select the concerned window of the impacted instrument in the drop-down menu if needed.
    • Give as much detail as possible about the situation, explain the issue you are having in the text box.
    • Click “Send report”

    Thank you in advance.

    Best regards,

    Maria

    08/26/2019 at 3:11 PM #105588 quote
    robertogozzi
    Moderator
    Master

    IG doesn’t. I have never seen such a message, despite I wished I had sometimes.

    08/26/2019 at 6:03 PM #105606 quote
    Vonasi
    Moderator
    Master

    It is not possible to send a technical report if your platform has locked up and needs to be closed using task manager!

    08/30/2019 at 8:10 AM #105885 quote
    GraHal
    Participant
    Master

    My Platform is doing all sorts of non-responsive type actions (lack of action!).

    Certain Systems were not showing in the Auto Trading Lists also … even more worrying!

    I had to close my Platform using Task Manager.

    I’ll try again in 10 mins.

    08/30/2019 at 8:20 AM #105889 quote
    GraHal
    Participant
    Master

    Okay again now … weird!?

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Platform – Non Responsive


Platform Support: Charts, Data & Broker Setup

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Author
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GraHal @investment_account Participant
Summary

This topic contains 9 replies,
has 5 voices, and was last updated by GraHal
6 years, 5 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 08/25/2019
Status: Active
Attachments: No files
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