Platform – Non Responsive

• 08/25/2019 at 8:44 AM #105485
  GraHal

  Platform opens, but will do little else, for example I cannot start a new System or Indicator or modify existing Systems.

  Anybody else experiencing odd symptoms??

  

  GraHal

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  08/25/2019 at 9:06 AM #105486
  GraHal

  Working okay now … weird??

  

  GraHal

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  08/25/2019 at 11:25 AM #105502
  Vonasi

  My platform slowly ground to a halt yesterday and eventually reached the point where I had to shut it down with Task Manager and lost all my work. I have not had to do that for a very long time.

  

  Vonasi

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  08/25/2019 at 12:22 PM #105511
  GraHal

  Vonasi wrote:

  I have not had to do that for a very long time.

  Yeah I thought the same, hoped it’s been a one off weekend as I hoped seen the last of all that freezing / locking up etc!!

  

  GraHal

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  08/26/2019 at 3:06 PM #105585
  Nicolas

  There was a big message displayed on the PRT website about servers maintenance. Don’t know if IG transmit this info to their clients.

  

  Nicolas

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  08/26/2019 at 3:10 PM #105586
  Maria PRT

  Hello everybody,

  We need a console from your platform/s in order to analyse the situation.

  If you are still experiencing this issue, please click on Help > “Help center”, then on “I have a technical problem”. Then:

   

  • Choose the category
  • Select the concerned window of the impacted instrument in the drop-down menu if needed.
  • Give as much detail as possible about the situation, explain the issue you are having in the text box.
  • Click “Send report”

  Thank you in advance.

  Best regards,

  Maria

   

  

  Maria PRT

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  ProRealTime

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  08/26/2019 at 3:11 PM #105588
  robertogozzi

  IG doesn’t. I have never seen such a message, despite I wished I had sometimes.

  

  robertogozzi

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  08/26/2019 at 6:03 PM #105606
  Vonasi

  It is not possible to send a technical report if your platform has locked up and needs to be closed using task manager!

  

  Vonasi

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  08/30/2019 at 8:10 AM #105885
  GraHal

  My Platform is doing all sorts of non-responsive type actions (lack of action!).

  Certain Systems were not showing in the Auto Trading Lists also … even more worrying!

  I had to close my Platform using Task Manager.

  I’ll try again in 10 mins.

  

  GraHal

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  08/30/2019 at 8:20 AM #105889
  GraHal

  Okay again now … weird!?

  

  GraHal

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