Hi,
I have a bunch of systems which I started running in the demo account, to see how they actually trade. The all work very similarly, all the same indicators etc. 4 of them are running fine. All the others since then stop after 10 or 20 minutes with an unidentified error. I just get ‘your system has stopped with an error’
That’s it.
And ‘please send a report’
there is no send report button, so I go to the help centre to report the error the usual way – select the window etc – but there is no way of specifying which system stopping, (not sure that matters?)
So far 3 reports sent and no replies.
The IG chaps are forwarding these to Prorealtime so I guess that adds to the delay, and of course there are understandable issues what with the virus going on.
I was just wondering if anyone else had so many unexplained ‘error’s when running their system in the demo account, please?
There is currently a problem on several IG servers which has an impact on backtests and on the activity of automatic trading, in particular due to the occasional overload due to very many new customers.
The problem is being treated to reduce the load and allow to restart the systems, I do not know when this resolved. Thank you for your patience.
I guess even the IG Status web page cannot be relied on … it shows all Platforms as 100% Operational.
Screen shot taken at 10:10 UK time … 5 mins after Nicolas posted about the problems.
Maybe it is all fixed now??
GOOD NEWS, it should work normally now, no need to restart platform.
Hi,
I restarted them and they all stopped with ‘error’ again within minutes. It took about 20 minutes for them to error last week….
It was my fault. What was needed was DEFPARAM PRELOADBARS = 10000
I’m now having problems with systems that are running, but will not place a trade.
I’m not getting any errors this time, and it is not stopping, but when I backtest it shows it should be placing trades (every day or so) but not a single trade has been placed in the running system.
The only difference with this one is it uses the TIME command in a condition, i’ve tried If TIME= or TIME>= but no luck
I’ve done a few for different tickers with very similar systems but cannot pin down what it is
Does anyone have any experience of this please?
OK this time it needed DEFPARAM PRELOADBARS = 50000
and the system now runs and trades
Now I’m having some (identical) routines running but not trading in spread bets and not CFD and vice versa…
needed DEFPARAM PRELOADBARS = 50000
Unless it’s changed very recently, the maximum preload bars is 10000 … regardless of us stating 50000 or whatever.
Oh, that’s interesting. Perhaps I should try setting it back, no bother, it works now 😀
