What is wrong with the optimization module?

Forums ProRealTime English forum ProOrder support What is wrong with the optimization module?

  • This topic has 10 replies, 3 voices, and was last updated 3 years ago by avatarJS.
Viewing 11 posts - 1 through 11 (of 11 total)
  • #194477
    JS

    I tried to perform an optimization and normally I look at the results in the 2D graph, while the optimization showed a certain progress (%) NOTHING appeared in the 2D graph (also not in the 3D graph).

    #194486

    Hmm, you’re right. That gives you nothing else to do than make more coffee.
    I think you should make a Technical Report of this and tell that something is wrong with this since the version of May 13 (previous was April 1 or so, and this May 13 is live since I think 2-3 days).

    #194499

    I get same as you two … nothing shows for me in 2D or 3D.

    #194542

    I got 2D and 3D charts earlier today, but then later nothing again … well weird!!??

    #194554

    Wait wait wait … The issue is not really as JS described it …  It is not only lacking during the process – it’s gone all together !

    #194555
    JS
    Usually there is nothing to see but sometimes, towards the end of the optimization, suddenly there is data only then the parameters do not match the setting.
    For example, set to “period (x) and profit (Y)” but then you see completely different things appear.
    #194878
    JS

    Still nothing to see in the 2D and 3D window.

    I don’t understand why this hasn’t been resolved yet when it’s a very important part of PRT.

    #194879

    @JS, I think I do;

    The other day I made a Technical Report from within PRT-IG. I heard nothing about it. So I called, but I called my own local support. Their response : a T.R. from with PRT-IG goes to IG, not to PRT. They have to deal with it.

    Aha.

    But did you make any form of reporting of this one ?
    Putting anything in this board really is not gong to help a thing (that I ever noticed). And you can see the PRT guys looking at it.

    #194880
    JS

    That is always the problem when more parties are involved, they always point to each other. This is a PRT problem (no IG) the numbers are in the table but are not visible in the 2D and 3D graph.

    So, I think it’s useless to make a technical report when PRT and IG keep pointing fingers at each other.

    #194882

    So, I think it’s useless to make a technical report when PRT and IG keep pointing fingers at each other.

    It is not really that. It is a formality; when you are an IG customer, IG has to deal with it. But IG deals with nothing much.
    I was helped (on Monday) with the Mouse-hover issue, in the sense that my complaint (which was GraHal’s) was sent through to PRT. But, “as an exception” because I am actually a PRT customer. But from IG I still heard nothing-nada-whatsoever.

    Btw, no illusions, even if matters arrive at PRT 2nd line support, things won’t be solved easily. One thing I noticed though : when they made a mistake (like in this case) and it is noticed soon (like in this case) they tend to solve things.

    #195005
    JS

    Fortunately, everything has been working again since yesterday…

    1 user thanked author for this post.
Viewing 11 posts - 1 through 11 (of 11 total)

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