What is wrong with the optimization module?
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JS.
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06/01/2022 at 9:26 PM #19447706/02/2022 at 5:19 AM #194486
Hmm, you’re right. That gives you nothing else to do than make more coffee.
I think you should make a Technical Report of this and tell that something is wrong with this since the version of May 13 (previous was April 1 or so, and this May 13 is live since I think 2-3 days).06/02/2022 at 9:51 AM #19449906/03/2022 at 11:51 AM #19454206/03/2022 at 1:23 PM #19455406/03/2022 at 1:45 PM #194555Usually there is nothing to see but sometimes, towards the end of the optimization, suddenly there is data only then the parameters do not match the setting.For example, set to “period (x) and profit (Y)” but then you see completely different things appear.06/08/2022 at 6:42 AM #19487806/08/2022 at 7:31 AM #194879@JS, I think I do;
The other day I made a Technical Report from within PRT-IG. I heard nothing about it. So I called, but I called my own local support. Their response : a T.R. from with PRT-IG goes to IG, not to PRT. They have to deal with it.
Aha.
But did you make any form of reporting of this one ?
Putting anything in this board really is not gong to help a thing (that I ever noticed). And you can see the PRT guys looking at it.06/08/2022 at 8:05 AM #194880That is always the problem when more parties are involved, they always point to each other. This is a PRT problem (no IG) the numbers are in the table but are not visible in the 2D and 3D graph.
So, I think it’s useless to make a technical report when PRT and IG keep pointing fingers at each other.
06/08/2022 at 8:18 AM #194882So, I think it’s useless to make a technical report when PRT and IG keep pointing fingers at each other.
It is not really that. It is a formality; when you are an IG customer, IG has to deal with it. But IG deals with nothing much.
I was helped (on Monday) with the Mouse-hover issue, in the sense that my complaint (which was GraHal’s) was sent through to PRT. But, “as an exception” because I am actually a PRT customer. But from IG I still heard nothing-nada-whatsoever.Btw, no illusions, even if matters arrive at PRT 2nd line support, things won’t be solved easily. One thing I noticed though : when they made a mistake (like in this case) and it is noticed soon (like in this case) they tend to solve things.
06/10/2022 at 6:17 AM #195005 -
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