Unsaved data lost, or retrievable?

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05/19/2025 at 12:28 PM #247315 quote

gp38super
Participant

New

As many before me have, I lost a decent amount of work when PRT closed down automatically last night. Gone for good, or is there a way to retrieve? It was on 1 of 2 workspaces that I have saved. Primarily just new watchlists this time. Thanks!

05/19/2025 at 3:37 PM #247330 quote

robertogozzi
Moderator

Master

It’s gone!

I (and most users who already have experienced this) export the updated ITF file or copy text to a TXT or to an editor each time some work has been done, I usually do that roughly once per hour.

Iván González thanked this post

05/19/2025 at 3:45 PM #247331 quote

GraHal
Participant

Master

In addition to what Roberto says above:

Also do Ctrl + S frequently.
Also Quit > Save before 18 hours (easier to remember every 12 hours) since PRT Platform was opened.

Iván González and gp38super thanked this post

05/19/2025 at 3:50 PM #247333 quote

Iván González
Moderator

Master

Hi! maybe PRT support team could help you. Could you open a ticket?

gp38super thanked this post

05/19/2025 at 4:17 PM #247334 quote

gp38super
Participant

New

Thanks!

05/19/2025 at 4:17 PM #247335 quote

gp38super
Participant

New

They are saying maybe, but it wasn’t a terrible amount of work to recreate. Thanks!

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Unsaved data lost, or retrievable?

Platform Support: Charts, Data & Broker Setup

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gp38super @gp38super Participant

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This topic contains 5 replies,
has 4 voices, and was last updated by gp38super
9 months ago.

Topic Details

Forum:	Platform Support: Charts, Data & Broker Setup
Language:	English
Started:	05/19/2025
Status:	Active
Attachments:	No files

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