Trades not showing on ProOrder Trading Screen

• 03/05/2018 at 2:46 PM #64451
  GraHal

  I’ve had 4 or 5 trades opened this morning but they don’t show as open on the ProOrder Trading Screen as open.

  I can’t even see what the Algo name is because they all stack one on top of the other and the name gets hidden … an Issue I have written to PRT about over 12 months ago … but of course I can’t see what they are doing about it because there is no System on the PRT web site to see Suggestions submitted etc.

  (I suggested to PRT to put the Algo names to the right of the Order (not under / bottom) … you would think that would be easy?? Even suggested they give users an option to have below or right of Order.) 

  I know I could see them the Algo names  in the Order List but I want to see them on the Charts!

  Well actually I want to see them open in the ProOrder Trading Screen, but seems even that has goen b**lls up now!!!!!????

  It’s just too much frustration all round … think I’ll pack it all in and start living again!?

  GraHal

  

  GraHal

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  03/05/2018 at 6:52 PM #64482
  Ulrike

  Hi GraHal,

  Please send a technical report via the workstation. This is the only way to allow us to analyze the reasons for the issue you experience.

  Best,

  Ulrike

  

  Ulrike

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  03/05/2018 at 11:46 PM #64516
  GraHal

  Sounds easy but in reality as I couldn’t see which Algos had triggered and there was 4 or 5 all triggered at once so I couldn’t break off to send a Technical Report.

  I manual manage my Algo trades so by the time I had ‘got it all together’ I had closed them and then there would be no point then sending a Technical Report??

  I will send a Technical Report next time … hopefully it will be a bit less hectic.

  Cheers
  GraHal

  

  GraHal

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  03/07/2018 at 12:25 PM #64663
  GraHal

  Morning Ulrike

  I just had same issue and I sent in a Technical Report via my Platform.

  And I sent my IG Account Number to contact@prorealtime.com

  Thank You
  GraHal

   

  

  GraHal

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  03/08/2018 at 6:38 PM #64833
  Ulrike

  Hi GraHal,

  I checked all incoming mails but I was unable to find the email with your IG account number you sent to contact@prorealtime.com.

  Could you send this information again, please?

  If I understand correctly you sent the technical report via your direct IG account and not the IG account sponsored by ProRealTime?

  

  Ulrike

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  03/08/2018 at 7:52 PM #64845
  GraHal

  Hi Ulrike

  Strange … an email not getting through?  I just sent it again anyway,

  In case today’s email goes astray, a copy is attached so you can see  date and time of the original email.

  Thank You
  GraHal

  PS Yes my Account is direct with IG.

  

  GraHal

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  03/09/2018 at 3:09 PM #64910
  Ulrike

  Hi GraHal,

  found both emails !

  I will revert to you asap.

   

  Best,

  Ulrike

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  GraHal

  

  Ulrike

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  03/12/2018 at 12:03 PM #65051
  Ulrike

  Hi GraHal,

  I just replied to you via private email.

  Best regards,

  Ulrike

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  GraHal

  

  Ulrike

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