Odd / Annoying happenings while using PRT Platform

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Viewing 15 posts - 61 through 75 (of 224 total)
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  • 01/31/2022 at 5:24 PM #187135
    PeterSt

    I just coincidentally noticed that over here the default checked checkboxes as per this topic determined / seen, are not that any more. All is unchecked by default now.
    This did not happen because I unchecked them and saved. It just changed.

    01/31/2022 at 8:06 PM #187165
    GraHal

    I found out what makes all my boxes ticked on the ProOrder AutoTrading window … I did it purposefully, as in I unchecked ALL the boxes, and THEN flicked the power switch to put my PC into sleep mode, then a few hours later I woke my PC up and hey presto … ALL the boxes were ticked again!!!!   Weird or what!?

     

    01/31/2022 at 10:53 PM #187177
    micquan

    I was referred to this post because I shared my coding/system problems and concerns. I have been a software developer and system integrator for critical banking systems where a missing transaction is a matter of live or death. When I semi retired about 18 months ago, I have taken up trading and it’s become a way of life or passion for me. Initially, my expectations from the like of IG, IB, Trade-Ideas, MetaStock and PRT were very high because of my background thinking that these trading system companies offer very high standards but I soon learned that my expectations were wrong – they have their own challenges eg limited funds and resources unlike the investment banks where they can throw money on to their trading systems and IT services. I think PR, PRC and the trading community can do much better by organising the resources that are already available eg approved library, better search capability, better discussion capability (discord, slack), etc. The faster members are trained up the more they can help new members and if they can search for resources quicker, then the PRT/PRC support team is less stretched. I spent lots of hours and days looking for resources that I can learn and re-use since I joined this community. PRT is a powerful tool and I like it a lot but I think the integration with the IG and IB is problematic, and it is common because I worked and managed a strategic API development team before for a payment company. Scripting language and IT system is less than perfect but we can help ourselves better as a community.

    02/01/2022 at 12:47 AM #187186
    PeterSt
    GraHal wrote:

    then a few hours later I woke my PC up and hey presto … ALL the boxes were ticked again!!!!   Weird or what!?

    Maybe not. The explicit and exclusive exhibit of PRT-IG is that the platform resets “regularly”, which happens when the communication with the broker is unclear or uncertain (this is something I seem to know). I have numerous stories (with screenshots) about this with PRT-IB, but at least there I cause those “resets” because of erroneous situations myself (trust me) while with IG I am doing nothing and it still happens (say 3-5 times a(n 18 hour) day that I coincidentally witness). An hour or so back it happened as well (about 15 minutes bore US Futures opening time), and well, look below.
    There they are again. And I did not restart the platform. Didn’t change anything either and that form is normally hidden under others. Maybe I should put it on top somewhere so I can see it happening. Please notice that I just looked for the status after reading your last post. Otherwise I would not have noticed.

    You will also believe me that I have 50+ emails about my “proof” that I clicked something while nothing happens (hard to prove with PRT being able to prove that I clicked nothing) but I also have a dozen of emails with zombie or ghost orders or what-ever to name them, which emerged out of the blue without any sense for me having done so (by now I blame myself of sleep-walking). This is in all cases with PRT-IB but I guess this does not matter. The system can have its own life, but I can’t point out how or what, although former (!) trailing buy orders seem always related (not possible with PRT-IG).

    I guess it is more important that we have proven by now that the most CRAZY shortcuts are allowed and even presented as default, which will be allowed to do the most dangerous things, indeed about money (thank you, @micquan).

    I am not done with this, as I could well be the most “bug-reporting” user out here, while the most obvious matters (easy to solve) are not addressed and I bet not even looked at.
    More later, because the bat is in the henhouse really now. At some stage being friendly is to be recognised as not working out. Sorry for the rant, but …

    02/01/2022 at 1:07 AM #187188
    PeterSt
    micquan wrote:

    but we can help ourselves better as a community.

    As long as plainly nothing comes through to PRT-dev, this is in vain. Here is a test (an explicit second one from me) :

    Post in ProRealTime Platform Support

    This very nice PRT employee has tried to work out numerous issues together with me (or me with him), that telling that he is doing a fine job inherently. But did he respond to that post and question from me ? No.
    I will bet you a 1000 (easily) that he (and others) turn up once in the so-many-weeks, in order to comply to what they need to do : spend x % of their time on forum posts (and not one basis point more – haha). Don’t ask me the percentage, but it will be small. Like 2 hours per month or so. Crazy ? track it back. It is always ONE response to an x weeks old post and then nothing. And always a response which is very similar to “no, this is not possible”. Really, track it back. Nothing, really nothing is picked up from that board (they so-called monitor), and thus nothing we like to have changed, comes through anywhere. The same counts for us (me) putting through bugs with either local support, or even that same nice person I just referred to (and so many nice persons work there !).

    PRT development resides in an ivory tower,  very protected from a cruel world out there somewhere, and that world is us, the users. Wait, customers.
    All I can say, and really like to say, is that they have one foremost priority : the decency of your data. They will do *all* to trace back whether something went wrong because of the PRT platform, or that it is due to broker’s failure. How many emails do you want to see about *that*. But nothing, really nothing whatsoever is done to protect you from broker failures, while it is totally easy and obvious to see how that could be done, and should be done. The numerous emails are for a reason : nothing gets solved and so they are repeated with more examples. And more. From all imaginable angles.

    02/01/2022 at 8:31 AM #187201
    micquan

    @PeterSt, I know this issue far too well. Question is would you/we get better support level if we sign up directly with PRT at a monthly cost of about $60 or have you already a PRT customer? IG provides PRT to IG active traders for free because they make their money on spread/commission which I pay. In a way, I have no option but to use PRT because I am an active trader on the IG platform where I want to automate my strategies because I can’t cope with many strategies and trades at same time. Have you consider using Ninja Trader 8 as their community is bigger, active and it supports C# which is popular?

    02/01/2022 at 8:54 AM #187203
    PeterSt
    micquan wrote:

    Question is would you/we get better support level if we sign up directly with PRT at a monthly cost of about $60 or have you already a PRT customer?

    Well, surprise (although you suggest it), I already *am* such a customer for 5 years by now (which allows trading with IG just the same, for virtually free). And I am also about the only one in this community, although I ran into 2 or 3 more. This is how I know a few things more (which data nobody seems to get hold of), which is also how I see no solution on the horizon by now. Sounds sad eh ?

    So I do all my trading with PRT-IB, started out developing AutoTrading strategies out there because it was promised to come, and/but after two years of very direct promising “this year” I gave up and ported the AutoTrading to PRT-IG. The issues around AutoTrading are not solved on either side, so regarding that it does not matter. One thing : IG is ~ twice as expensive (this is spread vs commission with the advantage of spread that it is linear, while commission has efficiency thresholds).

    I developed with the native IB API (this is not related to PRT), and from there I worked with Sierra. The former lacks the history (only with a lot of trickery) and the latter is ran by some cowboys I don’t like (at all). That’s with C++ and inherently great with infinite possibilities (supported trading functions).
    Btw, a rule of this forum is not to mention other software by name, but I figure that once this is in the negative realm, it is ok-ish. And otherwise Roberto, please delete.

    All others will always lose because of the backtesting possibilities. So if I were you (and me) I would worship that instead of complaining too much.
    But I now start the complaining myself because there’s too much unsolved while the dev environment seems no less than hostile by now (I am not referring to people).

    Anyway … with a direct PRT account you’d at least have a voice. For me this works. Or workED for say 4 years. No, I still think it works, but how to g-d get things moved. Support has their hands tied just the same. Just something I notice (read : nobody tells so).

    02/01/2022 at 9:42 AM #187204
    PeterSt
    micquan wrote:

    IG provides PRT to IG active traders for free because they make their money on spread/commission which I pay.

    This is a bit difficult to read for me, but do notice that the PRT-IB account (thus including the IG account) is for 100% free as well.
    I pay no-thing. Not for (Premium) subscriptions, not for a whole world of data subscriptions, not for news. Nothing. But it is quite easy for me to pay for over 1000 on commission each day … So they get payed all right (most will be for the broker).

    02/02/2022 at 11:13 AM #187320
    GraHal
    PeterSt wrote:

    Nothing, really nothing is picked up from that board

    I have for a long time had similar thoughts!

    The only way to get changes made is to submit Suggestion, Likes & Dislikes direct to PRT via the form on the link below.

    We will not get an email back re our Suggestions for Improvement unless PRT require more information / clarification from us.

    I’ve been surprised that – up to 2 years-ish after submission, maybe at next version – my Suggestions have been implemented!  So the form on the link below does work! 🙂

    I know you know Peter, but others may not … so get your Suggestion Forms submitted fellow PRC Community Members! 🙂

    https://www.prorealtime.com/en/contact?suggestion=1

    02/02/2022 at 12:16 PM #187328
    GraHal
    PeterSt wrote:

    is that the platform resets “regularly”, which happens when the communication with the broker is unclear or uncertain

    This seems to be happening more and more (to me anyway)!!

    I am almost scared now when I am using my ProOrder AutoTrading window in case my Systems get deleted!!  To remind me, I have started saying to myself … Here be Dragons!

    I just had another odd occurence … I deleted one System – using the bin icon now as I dont trust the tick boxes! Then a message flashed up – for less than 1  second – saying … you are disconnected! Then the normal ProOrder AutoTrading window appeared again, but guess what … all the boxes were ticked (they had NOT been ticked before the message flashed up) against my 23 running Systems and the little box at the top of the non-running Systems was ticked also!!!!!  See attached at red arrowhead.

    The tick box shown on attached is even more worrying as – if that is ticked – it normally results in all the non running Systems being ticked, but in this instance it didn’t, the non-running Systems remained unticked!?????

    But if we then do something else, like delete 1 system intentionally, but we haven’t noticed the little tick (as shown attached) then all the other Systems likely become ticked (as that is what the tick box at the top does). Result would be, we think we are deleting 1 System but we unintentionally delete all the non-running Systems!!!!

    The above could well be the scenario that lead to my 89 Systems in my Live Account being deleted!!!  I do recall a flash disconnect, but it was over so fast it left me thinking … what happened there!!!

    And guess what … the same disaster happened on Monday in a Demo Account – after a 1 second disconnect message flashed up –  yes all 75 non-running Systems were deleted!!!  It scared me to death and I went to bed thinking … am I losing it!!??

    I’ve been using PRT for 6 years now, this is happening too often lately for me to be doing something wrong / stupid??  It must be that disconnect / reset you mention Peter??

    So beware friends of ticked boxes in the ProOrder AutoTrading Window …  There Go Dragons!

    1 user thanked author for this post.
    avatar PeterSt
    02/02/2022 at 12:40 PM #187331
    PeterSt

    GraHal, hmm …

    I left so far unnoticed after yesterday the boxes got all ticked all again with me (see a few posts back), I let those be to see what would happen – and after a restart of the platform somewhere during the day, they went unticked again (n.b.: Several restarts later they still remain unticked). Prior to this I tried to repeat all I could have done to have them suddenly ticked (or changed status) but all to no no avail. So …

    GraHal wrote:

    Then a message flashed up – for less than 1  second – saying … you are disconnected! Then the normal ProOrder AutoTrading window appeared again, but guess what … all the boxes were ticked (they had NOT been ticked before the message flashed up)

    this has to be the common denominator, because that is what happened to me too, yesterday (again, see that few posts back).

    OK, so this requires some reasoning on how to incur for the reset. All I know is that I can do that on command with PRT-IB in the early morning quiet time and with Futures. But for IG I would not have a clue. OK, so I must think what I did yesterday to incur for that reset, but …
    Anyway I did not delete systems. But I created a new one. Hmm …

    1 user thanked author for this post.
    avatar GraHal
    02/02/2022 at 12:45 PM #187332
    PeterSt

    OK, let’s try that bin icon …

    –> No, nothing odd happened. (attachments before and  after)

    Still I can imagine that a reset may occur, especially if a running system is around. I did not have that yesterday – also not today.

    02/02/2022 at 12:50 PM #187335
    PeterSt

    Do you have the Driver for the StreamDeck installed ?
    I do, and I did that on the general Windows level, – not the level PRT intends (a special PRT driver or something – I never tried that). The StreamDeck itself is not connected for more than a year …

    02/02/2022 at 12:55 PM #187336
    GraHal

    The disconnect I got (and I’m sure same for you) is / was not the normal disconnect that last for many seconds or even a few minutes. I checked my Push+ and DealThru indicators and both were green.

    Okay, the flash disconnect had reconnected by then as it only lasts about 1 second ish, so not enough time to check if either Push+ and DealThru indicators had gone red momentarily anyway.

    I cannot recall such short duration disconnects before??  Nor these weird happenings with the tick boxes??

    PeterSt wrote:

    I must think what I did yesterday to incur for that reset,

    For reference, what I did before the flash disconnect was … I stopped a System which had a trade open in profit, then I went into non-running Systems and deleted the same System.

    02/02/2022 at 12:56 PM #187337
    GraHal
    PeterSt wrote:

    Do you have the Driver for the StreamDeck installed ?

    How would I know??  I have never installed the StreamDeck Driver.

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