Software doesn't start

• 05/07/2020 at 8:55 AM #130386
  SuperMike

  Honestly I don’t understand the situation with PRT… why there is no communication and why they let on the side of the road some customers ?

  It’s incredible.

  

  SuperMike

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  05/07/2020 at 2:58 PM #130458
  Vonasi

  SuperMike wrote:

  Honestly I don’t understand the situation with PRT… why there is no communication and why they let on the side of the road some customers ?

  The situation I imagine is that there is a worldwide pandemic killing hundreds of thousands of people –  you might have seen it in the news.

  Staff are working from home and so normal lines of communication within the company are disrupted and development and bug fixing is working at a slower pace I imagine. Add on top of this massive extra demand due to masses of people sitting on their backsides at home and suddenly finding that they have time to have a go at that idea of getting rich quick by playing the markets and you have the perfect storm.

  Perhaps a little patience would be helpful at this time.

  

  Vonasi

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  05/07/2020 at 5:21 PM #130488
  SuperMike

  It seems that you have no experience in IT… they pushed in production something during the pandemic that is totally buggy.

  So I’m just asking for a rollback okay ?

  And guess what, they can do that even with the pandemic… wowww magic !

  

  SuperMike

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  05/07/2020 at 5:23 PM #130489
  SuperMike

  And I’m not here to pay every month for a service that is bad right now.

  Thanks !

  

  SuperMike

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  05/07/2020 at 7:01 PM #130502
  Nicolas

  Always be polite and courteous to others.

  I removed the bad words from your posts,  please stay calm. I can’t do anything more at this time..

  

  Nicolas

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  05/07/2020 at 8:39 PM #130519
  GraHal

  @SuperMike did you see the suggestion that Paul made re using mmm I’ve forgotten … but an App on Macs that allow use of Windows as an alternative OS.

  You can then at least continue using PRT  until they sort it??

  Here you are I found Pauls comment …

  Boot Camp is a utility that comes with your Mac and lets you switch between macOS and Windows. Download your copy of Windows 10, then let Boot Camp Assistant walk you through the installation steps.

  2 users thanked author for this post.

  Vonasi, Nicolas

  

  GraHal

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  05/08/2020 at 10:59 AM #130590
  SuperMike

  @GraHal yes I know Bootcamp and I’ve used it, but you need a Windows Licence and I’m not very fond of having two universe in my MacBook and work with… Sadly the only temporary solution that can work is to launch PRT with Java directly.

  All the solution are not very friendly user till they fix the prob… if they even try to fix it…

  

  SuperMike

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  05/08/2020 at 11:16 AM #130594
  GraHal

  SuperMike wrote:

  if they even try to fix it…

  Did you see Bards post in this Forum … PRT have said they will be fixing the problems on the Mac!

  

  GraHal

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  05/08/2020 at 12:47 PM #130609
  SuperMike

  Bards post ? Nope… good to know, so there is a hope 😉

  

  SuperMike

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  06/22/2020 at 2:51 PM #136775
  RafaelN

  Hello,
  Has the issue been solved?
  If it persists I suggest you contact IG and ProRealTime directly.

  Kind regards,

  

  RafaelN

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  ProRealTime

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