Scalping order book with automated strat ongoing

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  • 05/21/2019 at 10:27 AM #98973 quote
    stefou102
    Participant
    Veteran

    Hello,

    anybody knows how to avoid the order book in scalping mode being totally distorted by the icon that mentions there are automated strategies running on this asset??

    Very annoying because the button Buy/Sell are very small because of that. See comparison between the order book if there is a strat running vs when not

    ticket1.png ticket1.png ticket2.png ticket2.png
    05/21/2019 at 10:49 AM #98976 quote
    Nicolas
    Keymaster
    Master

    Apart from expanding the window size you mean?

    05/21/2019 at 10:49 AM #98977 quote
    GraHal
    Participant
    Master

    What happens if you maximise the screen with the max button in the top right hand corner?

    05/21/2019 at 11:10 AM #98983 quote
    stefou102
    Participant
    Veteran

    yes of course, more I expand, and more the button Buy/sell and the font size increase of course, but space on a screen is scarce. Even if I have 3 screens,  the goal is not to have buttons taking half of a screen in order to read the price correctly…

    But maybe this is a small display bug, which is corrected in V11??

    GraHal thanked this post
    05/21/2019 at 12:30 PM #99003 quote
    Nicolas
    Keymaster
    Master

    You should send a report ticket with a direct link to this thread. I think that it should not be long to get a fix for that.

    GraHal thanked this post
    05/21/2019 at 2:13 PM #99019 quote
    stefou102
    Participant
    Veteran

    Ready to do it, but sorry to ask how can I create a ticket at Prorealtime? via their contact page?

    05/21/2019 at 3:00 PM #99020 quote
    Nicolas
    Keymaster
    Master

    You can make it in the platform with the “Help Center” in the Help drowdown menu.

    stefou102 thanked this post
    05/24/2019 at 5:36 PM #99387 quote
    Ulrike
    Moderator
    Senior

    Hi Stefou102,

    Have you sent the technical report via the platform in the meantime?

    If yes, please send your account number to contact@prorealtime.com by mentioning this post. I will do a follow-up with the technical teams.

     

    Ulrike

    Nicolas thanked this post
    05/25/2019 at 1:17 PM #99418 quote
    stefou102
    Participant
    Veteran

    Hi Ulrike,

     

    yes I created a ticket via the platform. I got by mail a receipt confirmation from someone of your commercial service. I have a premium account, but sponsored by IG, so not sure what is my account number…Anyway, I’m sending a mail to the adress you mentioned too.

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Scalping order book with automated strat ongoing


Platform Support: Charts, Data & Broker Setup

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stefou102 @stefou102 Participant
Summary

This topic contains 8 replies,
has 4 voices, and was last updated by stefou102
6 years, 9 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 05/21/2019
Status: Active
Attachments: 2 files
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