Restore corrupted PRT

• 01/06/2026 at 12:32 PM #255001
  Andre Vorster

  For some unknown reason my PRT charts does not show the layout it was set to. The layout now changed and not showing all the layout that was there.
  Running Windows 10

  I tried the following: (but no luck)
  I deleted all Temp files.
  Uninstalled PRT – deleted the folder – Reinstalled PRT
  Cleared the Registry of any links.

  Importing any of my exported workspace does not restore the workspace as what was exported.

  Deleted the current PRT folder and replaced it with a backup that was working. Even this does not restore the layout and detail I had.
  Rebooted so many times etc. No luck.
  Now I sit with an almost default PRT layout

  Does anybody here have any suggestions how to fix this PLEASE.
  I don’t want to through the setup of setting up every chart etc again.

  Thank you.

  

  Andre Vorster

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  01/06/2026 at 12:37 PM #255004
  PeterSt

  For the next time : Regularly save your Workspace to another name. Use such a “backup” in case of emergency like this.

  For now : Call PRT and ask them for a restore. This is such a hassle for them that they will advise not to do it. This in itself may help you – hence be prepared.
  But better be prepared to set all again. I know, you will never want to do that but …

   

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  Iván

  

  PeterSt

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  01/06/2026 at 12:39 PM #255005
  GraHal

  Submit a Technical Report (via Help > Technical Support) and ask PRT to restore your Account back to a date and time you know for sure was as you want it restored.

   

   

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  GraHal

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  01/06/2026 at 1:24 PM #255007
  Andre Vorster

  Thanks you.
  I have various workspaces saved. Each with it’s own file.
  None of them wants to restore. Previously restoring a workspace worked but not today.

  

  Andre Vorster

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  01/06/2026 at 2:58 PM #255011
  PeterSt

  That is odd …
  Maybe you fired up V13 recently ? – that can cause havoc (but is a long shot),

  

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  01/06/2026 at 8:46 PM #255026
  GraHal

  Or maybe even fired up v11 by mistake??

  

  GraHal

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  01/07/2026 at 2:12 PM #255057
  Andre Vorster

  No. Ver 12 running.

  

  Andre Vorster

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  01/08/2026 at 9:40 AM #255094
  GraHal

  If you want to post one of your saved workspace files, I would try and import it into my Platform … this would confirm that the file is usable or not?

  

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  01/08/2026 at 10:15 AM #255095
  Andre Vorster

  Will be interesting to see if you get the same results.
  Will appreciate it if you can send screenshots of what you get.

  Attached 2 workspaces.
  CAC + DAX
  DJI + NASDAQ

  Previously saved workspace imports worked 100% but not now. The file gets imported without error but not all the detail/indicators/etc are there.
  Still waiting on reply from PRT support.

  

  Andre Vorster

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  01/08/2026 at 10:44 AM #255099
  GraHal

  Attached is the screenshot of  Workspace 000-CACDAX-000.itf above as it shows on my Platform.

  Do you need me to reset my screen resolution or can you see enough from attached to know / confirm that your Workspace 000-CACDAX-000.itf imports and works just fine / as normal?

  

  GraHal

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  01/08/2026 at 11:13 AM #255105
  Andre Vorster

  Yes change the screen resolution. I can’t see the whole image. I only see the top half.

   

  Yes the same file imports without errors etc but the imported file is not the same as the saved file. Some indicators etc not there.

  

  Andre Vorster

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  01/08/2026 at 11:23 AM #255106
  GraHal

  Is attached better?

  If No, you say what resolution you want me to set my screen at?

  

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  01/08/2026 at 11:29 AM #255108
  GraHal

  Attached is 002-US-010.itf together with a ss of the message I got re Indicators

  

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  01/08/2026 at 11:35 AM #255112
  GraHal

  Re 002-US-010.itf … attached is what I see along the bottom of my screen … hope this helps?

  

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  01/08/2026 at 11:37 AM #255114
  Andre Vorster

  Your screen shows the same as the exported file. Same as my original layout.
  I import the same file I sent you it does not show all the detail.

  

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