Remove Erroneous Data Points From Price

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  • 08/29/2018 at 10:59 PM #79337 quote
    David Lister
    Participant
    New

    Hi all,

    Some of the charts I have display erroneous price points.

    For example my YTD chart for JYNT shows 7 points with a price of 10 Million!! The 12 month high is only 9.64.

    Is there a way to scrub or remove erroneous data points?

    Cheers,

    Dave

    jynt.jpg jynt.jpg
    08/30/2018 at 9:08 AM #79364 quote
    GraHal
    Participant
    Master

    What Timeframe is that chart you show?

    Seems JYNT only looks sensible from about 12 months ago?

    Attached is what I see on a 4 Hour TF Chart … seems feasible?

    In answer to your question …

    1.   You could send in a Technical Report via your Platform … then await a response .
    2.   Have your code ignore Price Levels above X (a dangerous solution as you may miss out on a genuine big spike profit?).
    Davud-1.jpg Davud-1.jpg
    08/30/2018 at 9:44 AM #79373 quote
    robertogozzi
    Moderator
    Master

    David Lister, please update your country flag. Thank you.

    08/30/2018 at 2:47 PM #79405 quote
    Carine
    Moderator
    Average

    Hello,

     

    In order to allow us to analyze your platform, please send us a technical report following these instructions:

     

    • As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
    • Please assure that the window concerned by this issue is open.
    • Click on “Technical support”
    • Choose the category (e.g. “Data” for a spike)
    • Select the concerned window in the drop-down menu.
    • Giving as much detail as possible, explain the issue you are having in the text box.
    • Click “Send report”

     

    This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

     

    Thanks in advance,

    08/30/2018 at 9:46 PM #79431 quote
    David Lister
    Participant
    New

    Technical report sent.

    How will I receive my response?

    (I have updated my flag robertogozzi)

    08/30/2018 at 10:07 PM #79432 quote
    GraHal
    Participant
    Master
    David Lister wrote:

    How will I receive my response?

    Are you with IG? Response will be via your email registered with IG.

    But a response may take time! Also remember what you wrote in the Tech Report as IG will not copy your Report back to you as they it is a Security Issue!

    09/02/2018 at 7:13 PM #79582 quote
    David Lister
    Participant
    New

    I am with IG and I can report that PRT did modify the erroneous points in the chart.

    Thanks for your help.

    GraHal thanked this post
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Remove Erroneous Data Points From Price


Platform Support: Charts, Data & Broker Setup

New Reply
Author
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David Lister @david_lister Participant
Summary

This topic contains 6 replies,
has 4 voices, and was last updated by David Lister
7 years, 5 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 08/29/2018
Status: Active
Attachments: 2 files
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