PRT-IG Demo today is crazy

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04/02/2024 at 3:02 PM #230911 quote

MaoRai54
Participant

Master

I just opened my demo and I found a crazy value for my portfolio.

Yesterday I had approx 3.800 euro and today 2.5 millions !!!!

and no trade to justify that value.

do you had the same?

04/02/2024 at 3:14 PM #230912 quote
RafaelN
Moderator

Senior
Hello,

In order to allow PRT to analyze your platform, please send them a technical report following these instructions:
- As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
- Please assure that the window concerned by this issue is open.
- Click on “Help center”, then on “I have a technical problem”
- Choose the category
- Select the concerned window of the impacted instrument in the drop-down menu.
- Giving as much detail as possible, explain the issue you are having in the text box.
- Click “Send report”
This will send them a report containing technical information concerning your platform, which will allow their technical team to run a diagnostic analysis of the issue you have come across.

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PRT-IG Demo today is crazy

Platform Support: Charts, Data & Broker Setup

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MaoRai54 @maorai Participant

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This topic contains 1 reply,
has 2 voices, and was last updated by RafaelN
1 year, 10 months ago.

Topic Details

Forum:	Platform Support: Charts, Data & Broker Setup
Language:	English
Started:	04/02/2024
Status:	Active
Attachments:	No files

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