ProRealTime Stopped working in the middle of placing an order

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01/18/2024 at 5:10 PM #226532 quote

prcds2020
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New

Hello!

I put in a buy-order and since then prorealtime is stuck on “Transmitted to broker”.

The order was submitted to IG but nothing happens in PRT

I have restarted the program several times and nothing happens.

I had to manually login to IG and remove the order from there.

In ProRealTime platform it still says “Transmitted to broker” even after removing from IG and restarting, se attached screenshot where order is closed in IG but trying to Open in PRT.

I have been doing trades all day with the same computer setup, the same workspace, setup etc. The computer is not even half-load on processor or ram. No problem with Internet.

What should I do? I can’t trade until I know that PRT will accept and relay my orders.

Regards

Daniel

PRT_Not_Working.jpg

01/18/2024 at 5:42 PM #226534 quote

prcds2020
Participant

New

Update: IG got back to me and said they had several customers with the same problem since around 15:ish (UK time) and had started an investigation.

They had no idea about the source of the problem or whether it was in PRT or in IG’s platform.

Since no one else on this forum seems to have the same problem I’m thinking the problem is with IG but lets see what the investigation shows.

/Daniel

PeterSt thanked this post

01/18/2024 at 6:24 PM #226540 quote

PeterSt
Participant

Master

Daniel, I currently have numerous issues with IG and AutoTrading. To me it looks like normal trading is affected too. Below one current example (Request for Cancellation) which is now orphaned.
Or stuff like you see in the 2nd picture; the original order is still under command of AutoTrading, but the connected Stop and Limit are for manual operation now. And never mind those orders are there, they won’t be filled (the price crossed them many times).

Regards,
Peter

image_2024-01-18_182007527.png image_2024-01-18_182151712.png

01/18/2024 at 6:34 PM #226546 quote

PeterSt
Participant

Master

I just saw my platform reset and the orphaned orders have vanished. So I think it works again ?

prcds2020 thanked this post

01/18/2024 at 6:56 PM #226550 quote

Investing Innovator
Participant

New

Hi! Can confirm that I experienced the same issue today around the same time (IG). Also noticed the ProRealTime(v12) platform reset after some time, and since then, everything seems to be working properly again.

prcds2020 thanked this post

01/18/2024 at 6:58 PM #226551 quote

prcds2020
Participant

New

Thanks for your input Peter!

The orphaned orders are gone for me as well.

I have not heard back from IG and trading is on pause until I know more about what happened.

01/19/2024 at 9:01 AM #226563 quote

Jean FX
Moderator

New

Everything is Ok today
I think you may contact IG to get further details

01/22/2024 at 1:14 AM #226684 quote

PeterSt
Participant

Master

This starts to be pathetic.
I imagined AutoTrading to be “automated”. But it means more than a day job I can handle. This is IG. But it is getting worse across the board. A next day new issues.

image_2024-01-22_010648679.png image_2024-01-22_011203189.png

01/22/2024 at 1:39 AM #226687 quote

PeterSt
Participant

Master

Or maybe in other words, who is going to hold whom responsible ??

SystemS is more at a time (see in 1st attachment). Like just now again. And two more like during this typing (2nd attachment). Or the 3 systems throwed out during this typing. Come on …

And is IG worse than IB ? I don’t think so. It is all automated systems under control of … what ? Zombies ?

image_2024-01-22_013156787.png image_2024-01-22_013355132.png image_2024-01-22_013630241.png

01/22/2024 at 2:27 AM #226694 quote

PeterSt
Participant

Master

Hahahahahaha, This system had to be stopped because of insufficient funds.

Sure. At IG’s I suppose ?
Oh boy.

image_2024-01-22_022632207.png

01/22/2024 at 10:20 AM #226705 quote

prcds2020
Participant

New

Update:

I’ve been in contact with IG markets Swedish customer support thursday, friday and just now, monday.

Thursday – They didn’t know what the problem was or when to expect a solution

Friday – The problem was solved but they where awaiting answers from “IT” about the cause of the problem

Monday – The old problems are back, new problems have emerged and they are still awaiting answers from IT. No ETA.

GraHal thanked this post
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