Prorealtime DEMO doesn’t work

• 02/22/2023 at 12:13 PM #210130
  Paolo.B

  Prorealtime DEMO doesn’t work

  Since yesterday evening the DEMO platform no longer opens, due to this error.
  Error in IG : /ExternalWebServices/UserWS/V1.0/UserService
  I contacted support by email but no response, is there anyone else who has the same problem?

  Thank you

  

  Paolo.B

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  02/22/2023 at 12:35 PM #210131
  bertrandpinoy

  Same on my side.

  

  bertrandpinoy

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  02/22/2023 at 12:36 PM #210132
  robertogozzi

  Yes, demo accounts don’t let PRT be launched, while real accounts work as usual.

  IG must be doing something odd (without any notice, as usual).

   

  

  robertogozzi

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  02/22/2023 at 12:38 PM #210133
  Mauro T. “Algorithm System”

  I managed to contact IG, they told me it’s a problem that only concerns the DEMO.
  They have been working on it since this morning and expect to resolve everything within the day.

  4 users thanked author for this post.

  robertogozzi, bertrandpinoy, Paolo.B, GraHal

  

  Mauro T. “Algorithm System”

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  02/22/2023 at 12:46 PM #210135
  Nicolas

  Yes, the issue is global and it concerns a server breakdown.

  

  Nicolas

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  02/22/2023 at 1:08 PM #210139
  Mauro T. “Algorithm System”

  Ok everything is fine the Demo works regularly.

  1 user thanked author for this post.

  GraHal

  

  Mauro T. “Algorithm System”

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  03/21/2023 at 2:46 PM #211878
  deleted23092025

  This happend for me today.

  

  deleted23092025

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  03/21/2023 at 2:56 PM #211879
  deleted23092025

  Are they aware of the problem and are they aware how to fix this now? Because I have been waiting for hours for demo now.

  

  deleted23092025

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  03/21/2023 at 3:36 PM #211882
  phoentzs

  Still doesn’t work for me.

  

  phoentzs

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  03/21/2023 at 4:22 PM #211883
  bertrandpinoy

  no demo access for me.

  

  bertrandpinoy

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  03/21/2023 at 4:29 PM #211884
  pableitor

  IG updating demo accounts to PRT12 perhaps ??

  

  pableitor

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  03/21/2023 at 4:31 PM #211885
  deleted23092025

  Well it would be nice to have that messaged out. Have not worked for 4 hours approx..

  

  deleted23092025

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  03/21/2023 at 5:42 PM #211886
  phoentzs

  Does anyone have an answer from IG?

  

  phoentzs

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  03/21/2023 at 11:21 PM #211899
  deleted23092025

  Still same issue 12 hours later.. Are IG aware of the issue?

  

  deleted23092025

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  03/22/2023 at 8:21 AM #211905
  deleted23092025

  I called IG recently, they are working on it. And they said it will most likely be fixed before the day ends 🙂

  

  deleted23092025

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