Prorealtime charts are getting frozen

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  • 06/30/2024 at 8:48 PM #234612 quote
    VarmaRudra
    Participant
    New

    Hi,

    I am using prorealtime from last two years and it has been wonderful for most of the time. However with V12, problems began for me. I generally trade for US stocks from UK i.e. from 14:30 to 21:00 and use Mac platform. When i open the screener and start opening charts, some charts begin to freeze in other words i can’t do anything with that chart and even can’t close that chart. Only way to close chart is to choose File->Close all windows.. and this problem gets worst as the day progress… and it is really impacting my day trades..

    I raised a ticket with IG and they mentioned that they escalated the same to prorealtime but no update so far from them in-spite of  chasing them few times.

    I created below video that shows how chart gets frozen after one min.

    Screen Recording 2024 06 12 at 09 48 38 (youtube.com)

    Any help or insight into this will be greatly appreciated.

    07/01/2024 at 8:05 AM #234628 quote
    PeterSt
    Participant
    Master

    Hi VarmaRudra,

    Create a Technical Report via the Help menu, and insert a link to this topic.
    Hopefully ProRealTime responds soon.

    PS: Isn’t that a particular timeframe where it happens ?
    And is it with other instruments the same ?

    Iván González thanked this post
    07/01/2024 at 11:41 AM #234637 quote
    Iván González
    Moderator
    Master

    Hi!
    As Peter says, the best way is to create a ticket directly from PRT.

    07/01/2024 at 1:50 PM #234644 quote
    VarmaRudra
    Participant
    New

    I did that already but will do it again..

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Prorealtime charts are getting frozen


Platform Support: Charts, Data & Broker Setup

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VarmaRudra @varmarudra Participant
Summary

This topic contains 3 replies,
has 3 voices, and was last updated by VarmaRudra
1 year, 7 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 06/30/2024
Status: Active
Attachments: No files
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