ProOrder stopped – stop below minimum distance (IG Index)

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Viewing 15 posts - 16 through 30 (of 55 total)
  • #196306

    I think this is a PRT issue. But you are formally not allowed to call PRT because you are an IG customer. But you could try and if someone picks up the phone with a Dutch accent, *then* they will know me and you can tell that I advised to call PRT despite it not being allowed. They can always hang up on you. 🙂

    But my original idea was to call IG because they should help you and may recognise (and tell you) that this can’t be a sudden IG issue. Phones are usually picked up – emails remain most often unanswered (and no answer in two days is just that).

    #196308

    Thought that I would try a few things to see if I could get it working:

    1. Changed time of potential trades to 1400h onwards……failed
    2. Amended stop and take profit from percentage to POINT……this worked – trade opened…..BUT….only stayed open for 11 seconds before it closed the position and I got the attached (different) errors.  It did this on both occasions I ran it.

    Not sure what the new errors mean BUT I guess that this confirms that the issue isn’t that IG are stopping trades (as it allowed one to be opened) but there is some sort of issue between IG and PRT?

    #196313

    Do you use trailing of some kind ?

    N.b.: I have had these rejections as well, but IIRC only with Forex. It can also well be that I had these with aggregated positions.

    Anyway, what could points make a difference to percentage ? maybe nothing because you now used 14:00 and *that* implies changes ?

    Can it be related to the Yen being much lower now ? (and some “threshold” was crossed at (I think you said) June 21 ?)

    #196319

    Did you create a report ticket through the platform please? If so, could you please tell me when?

    #196320

    Not sure what the new errors mean

    I’ve had that error message loads over the years and I don’t do Forex.

    You need to do what the error message says … mouse hover over the Rejected yellow triangle.

    I had this morning, and the minimum position size had changed. TS had been running quite happily for months.

    #196326

    Hi Nicolas,

    Sorry, no – first real issue I’ve had and hadn’t seen the tickets before….I have just sent one.

    Thanks.

    #196333

    no – no trailing stops. Very, very simple – set limit orders (buy and sell) at defined levels with % stops and take profits….nothing more complicated than that!

    Nothing Yen related I don’t think, same issue with GBP/USD, EUR/USD etc.

    1 user thanked author for this post.
    #196352

    I’ve had a response from IG, which is helpful to understand what has happened but not helpful in relation to how my systems work!

     

    IG say: “Checking with our dealing desk in regards to this issue, a business decision has been made to set the minimum distance for Working Orders to 50 points for Automated Trading systems, which is why you are receiving rejections with your system. This setting will be in place until further notice, however, there is no current estimation on when this will be reverted.

     

    I have gone back to seek clarification on whether this is for FX or all trades, confirmation that they do actually expect the decision to be reverted albeit there is no current estimate on time and confirmation that the error message received was incorrect – rather than it being an issue with the stop distance, it is an issue with the limit order distance….will confirm when they have responded to my additional questions.

    2 users thanked author for this post.
    #196371

    Can you or anyone else show a web page from IG where this 50 points is expressed ?
    Or the previous value ?

     

    I have gone back to seek clarification on whether this is for FX or all trades

    That can’t be for all of course because each has its point value.


    I touched the subject with support over here and the immediate response was “but the stop distance is at their website ?”. Yes, if it would be about that, but it isn’t. That is, if I read IG’s response about “working orders” then this is just about Limit Orders (which could be for Entry and which could be about Exit). @Giddy, am I right ?
    What I’m after is whether they applied this for you or for everyone, with the hint I don’t trust it …

    #196441

    Can’t see anything else on their site about it but seems to have happened in the past (2016) based on some of their forum comments.

     

    I assume they aren’t just doing this for me – I’m a very small fish, just playing around! 😂

     

    They haven’t come back to me yet to clarify re. the additional questions I asked.

     

    I did update a couple of systems yesterday to see if they worked – widened the limit order levels significantly. The good news is that the orders successfully went through and showed in pending orders….bad news is that they were so wide, nothing actually triggered a deal! Didn’t change anything to do with stops so this at least confirms that it is a limit order distance issue rather than a stop distance issue, which the PRT error message suggested.

    IG are going to be missing out on a lot of spread income if there are much fewer deals being placed as a result of the larger minimum distance.  Backtesting suggests that my (new) systems with the wider limits may only generate 150 deals per year compared to 6,000+ – that’s quite a hit they will be taking if we multiply it out across the user base.  Not quite sure what they are trying to achieve by doing it? 🤷‍♂️

    1 user thanked author for this post.
    #196443

    Hi Giddy – thanks for this.

    The story is a bit longer, interesting and also devastating. Please notice that what I am going to say about this is my own personal view on the matter, just as well as it is my own reasoning. It is allowed to call it ridiculous.


    You have seen that this distance applies to AutoTrading only, right ? Now why would that be …

    As this is about CFDs , a broker like IG has to hedge what you scalp. This is all minimal stuff and it is also often very short-lasting stuff. In other words, before they managed to hedge or cover-for, you are out already. This means they (mostly) lost. How do they solve this ?

    Put the Limit minimum distance such that it will take ages for you to grasp an order, ehh … if at all.
    And about this : it is superb that by now you even tried it, and what happened is exactly what I predicted (I have a witness over here – haha). You can’t trade any more.

    So an insignificant looking change (50 points distance for Working Orders) now causes you to be harmless to them from now on.

    On a side note I predicted this as a kind of in-advance conspiracy theory, because I would be in the same boat (and beyond). And worse : after my last post yesterday, I have been reading partly into 1000+++ negative reviews about subjects like this, and while I already had my opinion about IG (you may seen that here and there in between lines), now I am 100% sure about this; they do everything to get your money, or like in this case : not to lose their own. Btw, this would be normal business policy if you ask me. One thing : if you spent 1000s of hours (like me) on a strategy which depends on rules, these rules should not change when they like it (written where ???) and should not make your investments worthless.
    Also :  I realise that this is a kind of an amateur (retail-) response from me, because I think in the pro-world these fights are on-going always. But there is one broker where everybody complaints about the exact same : and this is IG and now your (our ?) subject.

    So you can forget about using your strategy from now on, unless you are able to outsmart them.

    2 users thanked author for this post.
    #196450
    Veerrryyy interesting …. the revelations in the last few posts!

    able to outsmart them.

    No Pending Orders, Buy / SellShort at Market on short / fast TF?

    1 user thanked author for this post.
    #196455

    Of course. And the only implication would be : no BackTesting possible. But hey, if your Strategy works, it just does. Still it would work a little different, but I’d say this is doable.

    A kind of hint : I already tested with this. And the real bummer/downside is that this really does not provide more than 3 days of backtesting on anything working less than a minute (actually it’s the “seconds” thing, so 90 seconds would also provide 3 days only). Mind you, this is for indexes (or “futures” in faked version). On Fx the seconds would provide 1 month (with 1M bars).

    1 user thanked author for this post.
    #196460

    Giddy, how about comparing …

    1.   1 month with Limit Orders.
      With
    2. Same 1 month period using MTF, slow TF at 1. above (for conditions) and fast TF (1 sec) for ‘at market’ execution?
    #196461

    Same 1 month period using MTF, slow TF at 1. above (for conditions) and fast TF (1 sec) for ‘at market’ execution?

    And that is thus not working. Yeah, for 3 days only.
    Thus this part in itself makes comparing tedious. Can only be done via (Demo-)Live because it also requires visuals on the (Limit) orders. And if one thinks it can be done without that, it’s still forward testing only which is again only 3 days + 18 hours, if you know what I mean. 🙁

    This is all not as easy as it looks, or else I would have made the combination long gone (virtually working with e.g. 1 minute while technically working with 1 second). But alas, I like challenges, so I guess that per this topic I’m up to it / in for it / ready for it.

Viewing 15 posts - 16 through 30 (of 55 total)

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