Problem with Demo – IG

• 05/03/2024 at 9:24 AM #232241
  MaoRai54

  Hello,

  I just opened my Demo account and there is a strange situation.

  For SP500 and Nasdaq orders are refused with the phrase:  ” market not available”

  do you have the same problem ?

   

  

  MaoRai54

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  05/03/2024 at 9:37 AM #232243
  GraHal

  No, but Wim does

  https://www.prorealcode.com/topic/lancement-de-la-plateforme-prt-ce-jour/#post-232237

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  MaoRai54

  

  GraHal

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  05/03/2024 at 10:11 AM #232246
  deleted23092025

  I have a very strange situation. ProRealTime DEMO all markets are closed. And ProOrder AutoTrading does not work as intented. No new positions can open and it is a visual bug in the IG app.

  The issue is that the markets are closed so no positions can be taken.

  

  deleted23092025

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  05/03/2024 at 10:17 AM #232247
  deleted23092025

  They are not closed they are just unavaliable is the wording in IG.

  

  deleted23092025

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  05/03/2024 at 10:33 AM #232250
  deleted23092025

  I wonder if they are aware of this issue?

  

  deleted23092025

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  05/03/2024 at 12:29 PM #232258
  Iván

  Hi
  There was a technical problem.
  If you still have problems, could you open a ticket directly from the PRT platform?

  

  Iván

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  05/03/2024 at 12:53 PM #232262
  deleted23092025

  Seems to be working now, thanks!

  

  deleted23092025

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  05/06/2024 at 10:58 AM #232368
  deleted23092025

  Once again problems occurred. Massive spread on dax index. But only on demo.

  

  deleted23092025

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  05/06/2024 at 1:32 PM #232383
  deleted23092025

  Are they aware of this issue?

  

  deleted23092025

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  05/06/2024 at 1:52 PM #232384
  GraHal

  DAX shows as normal on my CFD Account – 1.4 spread … see atached.

  Might you be loking at an expired Future or similar?

  

  GraHal

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  05/06/2024 at 2:00 PM #232386
  deleted23092025

  DAX shows correct spread on live account but on demo the spread is 7 and price is not working as live.

  I look at the correct charts

  

  deleted23092025

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  05/06/2024 at 2:07 PM #232387
  deleted23092025

  And I have talked with friends that have the same issue. And it is causing DAX systems with active trades to stop in ProOrder

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  GraHal

  

  deleted23092025

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  05/06/2024 at 2:28 PM #232391
  Wim

  This morning I had both problems on demo: Market not available AND minimum sl distance of 300 on DAX. Both resulted in orders being rejected and algos being stopped.

  

  Wim

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  05/06/2024 at 2:32 PM #232392
  deleted23092025

  Yes same here. I just want to know if Ig/Prorealtime are working with this problem that have occurred.

  

  deleted23092025

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  05/06/2024 at 2:54 PM #232393
  GraHal

  It looks like it is an IG problem (as IG provide the market) so you would need to contact IG.

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  GraHal

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