Pro Order didn't execute

• 06/23/2020 at 8:38 AM #136874
  J.

  I have my automatic trading system running on my live account for about 4 months now. Never had a problem, but yesterday it should have put on a buy order, closing my current short position. I only noticed it this morning when I opened PRT. I now missed out on profits and I had to close my short position and open a new buy position manually. Unfortunately the position is a little bit messed up now, because it’s not according to my algorithm. The automated system didn’t give a warning and was still turned on, so how can it be my order didn’t execute? I’m certain the code is the same as with backtest and I copied and pasted the code to test it again and the backtest says it should have executed an order. I have almost the same system, but with larger positions running on my demo account and there it did execute an order. How can this be?

  

  J.

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  06/23/2020 at 8:46 AM #136876
  GraHal

  We can only guess without seeing the code.

  Here’s one guess … minimum stop distance levels on Live prevented your short from closing.

  Minimum distance rules are fixed on backtest but are variable on Live running.

  

  GraHal

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  06/23/2020 at 8:50 AM #136878
  J.

  My short position was in profit and far from the minimum stop levels. Should I contact IG about the matter?

  

  J.

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  06/23/2020 at 8:57 AM #136880
  GraHal

  J. wrote:

  Should I contact IG about the matter?

  Was it on Real Live or Demo Live?

  If Demo Live then probably not worth contacting IG as they consider Demo as a Test System and as such Issues get low priority / zero priority.

  If real Live then yeah contact IG and be sure to let us know the outcome please?

  

  GraHal

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  06/23/2020 at 8:59 AM #136881
  GraHal

  What time did the Issue occur and what Instrument?

  Was it during that spike down then spike back up overnight and on DJI?

  

  GraHal

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  06/23/2020 at 9:12 AM #136882
  J.

  It was on 16:00 22 june

  

  J.

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  06/23/2020 at 10:13 AM #136894
  swedshare

  Same thing happened to me yesterday. Demo account executed but Live account didn’t on the exact same strategy. It was the second time it happened this month.

  

  swedshare

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  06/23/2020 at 10:20 AM #136896
  GraHal

  swedshare wrote:

  Demo account executed but Live account didn’t on the exact same strategy.

  Demo Account using ProOrder / Forward Test or Demo Account on backtest?

  

  GraHal

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  06/23/2020 at 10:26 AM #136900
  J.

  Oh wow, how long do you run this automated system? I’ll be monitoring this very closely from now on. I called IG and they said I should send my code for diagnostics, but I know for a fact there’s nothing wrong with the code. I have been running this system for many months.

  

  J.

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  06/23/2020 at 11:01 AM #136910
  GraHal

  J. wrote:

  but I know for a fact there’s nothing wrong with the code

  You have made changes (max, etc) in the last few days … how do we know that is not (now) the cause of missing trades??

  

  GraHal

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  06/23/2020 at 11:33 AM #136914
  swedshare

  It was on ProOrder yes. If I backtest the strategy on Live account it picks up the trade yesterday but in ProOrder it is blank. ProOrder on Demo executed the trade. Unfortunate for me it was a winning trade that the Live account missed out on. Have been running this stratey on Live account for 16 days now and it was the second time it happened.

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  GraHal

  

  swedshare

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  06/23/2020 at 11:52 AM #136920
  Nicolas

  Look at your orders rejected list, first thing to do.

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  Nicolas

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