PreMarket and After Hours

• 08/15/2025 at 10:41 AM #249783
  GraHal

  I just tried PayPal and Microsoft and they act same a NVIDIA (on CFD Account) – price moves, but time has not moved since 21:00  last night (i.e.time does not move outside of Market Hours).

  I confirm what Peter said … we can still trade the above … I opened a trade on each and then closed, all as normal.

  Maybe ‘just a switch’ somewhere would sort it, but nobody told IG and nobody trades at IG with ProRealTime??

  Hard to believe all / any of it, but now we have gone this far we need to get answers?

  Did you submit a Query to PRT and IG Mr.Mjau?

  

  GraHal

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  08/15/2025 at 11:00 AM #249784
  Mr.Mjau

  I did chat with IG yesterday, looks like they have outsorced their online chat to some Indian company. Very bad experience 30-40 min between every answer and non of what they said made any sense. After 2 tries and 4 hours wasted they told me I have to make a ticket in PRT, so I did. Made tickets before on other issues so not holding my breath they will fix this.

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  GraHal

  

  Mr.Mjau

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  08/15/2025 at 11:15 AM #249785
  GraHal

  Ah goodo!

  Assuming your Platform is via IG, Technical Report tickets (raised on the PRT Platform Help > Technical Support etc) go to IG first anyway and if they can’t fix then they forward on to PRT for a solution.

  You should get an ackowledgement email from IG for the Technical Report.

  

  GraHal

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