Hi GloriousPT,

We wish to excuse in advance for the delay of our answer.

Following your request, I invite you to click on price and select ‘configure’, then you can display PreOpen and PreClose periods at the top of the charts or on the charts.

If the problem persists, I invite you to send us a technical report and please, precise us your request

In order to allow us to analyze your platform, please send us a technical report following these instructions:

– As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
– Please assure that the window concerned by this issue is open.
– Click on “Technical support”
– Choose the category (e.g. “Data” for a spike)
– Select the concerned window in the drop-down menu.
– Giving as much detail as possible, explain the issue you are having in the text box.
– Click “Send report”

This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

Thanks in advance,

Best regards,

Elodie from ProRealTime