Referencing your last post in another post just now, from of the moment you posted the above I have been inclined to respond to it – but not sure how in the context of not making people pissed or something in that realm;
ProRealTime bears the almost technical/strict rule that the more you trade the sooner you are served. So making things new for someone could come down to the same rules set.
For me, recently things seem to have changed because I now so much work against the limits of the platform – actually over the limits – that matters stopped to be annoyances and merely became hurdles too high. Let’s say that All in my accounts stopped working, and with All I mean All. … I won’t lay out what All actually is in the context for more normal operation, because it is useless to name it and only be negative. But let’s look at the example in the picture below, to indicate in which direction I am talking – and which by now is a necessity. Without that I already can’t work any more. And this comes from all angles.
While already quite always I deal with things like this – and while my often mentioned 2000+ open tickets are serious reality – we started approaching the ticketing system more from a human point of view instead of from some technical approach which no-single-way works for us (you, me, everyone), but also not for PRT themselves. Read : there must be a reason that tickets never get solved, of which we already do not even know whether they have been solved (the No Release Notes thing). And well, I won’t elaborate how PRT internally deals with this, but let’s say that it is just a stalled system, where the people who try to help you, don’t even know the status (and also cannot get hold of that !).
For me this now has changed, and the way we are going forward with it, hopefully comes available to everyone. Btw note : I already dropped a “and those poor people from PRT-IG then ?” … which is hardly recognized because no single support person -no matter in what country- does not know one single bit of PRT-IG complaints (or tickets for that matter).
Btw GraHal, you surely will remember the 100 issues list or whatever we called it (shared in a public Excel), which was handed to PRT three times in the course of 6 months or so, and totally nothing was done with it. So that. And that was only 100 tickets.
When things finally are being done, we can see / sense / feel, that readily all is overloaded. So Yes, if one starts working on 2000+ open tickets, which are only mine, then where to go. But … suddenly things are really being accomplished, the one you see below being only one of them. Done within a day (really so).
The message from this post should be : annoyances is one thing, but can not work with is another. And only when the latter are solved, the first may be in order.
The response I initially – and for fun – wanted to put here when you posted your last post, would have been “But GraHal, then they won’t have time any more to help me !”. It would be a funny remark but with full truth in the background. One thing : all what is being done currently eventually would help all. At least that is the clear stance and btw how I always operate (including that 100 issues excel list). But it never worked out. And today it seems to, suddenly …
Until further notice ? 🙂
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