Orders and positions disappear randomly

• 05/01/2024 at 7:53 PM #232151
  Rufus

  Hi

  I’m running the latest version v11.1 and occasionally my positions and the trading buttons just disappear.  Usually if I exit and log back in they return.. this time they have not.

  Any guidance much appreciated…

   

  Thanks

   

  Rufus

   

  PS They have JUST NOW as I typre RE-APPEARED.  I have done NOTHING…. this can be quite stressful with positions on…

  

  Rufus

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  05/01/2024 at 8:05 PM #232152
  PeterSt

  Nah, never seen this.

  Unless … unless it is the broker being disconnected.  With IG this (rarely) just happened for 25 minutes or so (solved 5 minutes ago). But anyway, if the broker is not there, the positions (and trading buttons) are not shown. This is good in itself.

  Btw, I think the forum time is always (?) one hour behind. So you saw the same as I just did (for IG !) ?

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  Rufus

  

  PeterSt

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  05/02/2024 at 6:47 PM #232212
  Rufus

  Yes, through IG.  It’s happened a couple of times before, just assumed it was me being fat fingered on settings somewhere, but this time I was nowhere near clicking anything.

  

  Rufus

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