Only trade execution trades are to be reported below

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  • 04/29/2019 at 5:01 PM #97356 quote
    Bard
    Participant
    Master

    Hi

    I’ve been trying to send a simple query for over an hour and it won’t send? I’m using wifi and get this message. – pls see screenshot #2.

    I get this warning: Only trade execution trades are to be reported below. Pls see screen #1

    My query relates to 10 phantom trades taken at 6 second intervals last night. Does that not qualify?

    Cheers
    Bard

    1-2.png 1-2.png 2.png 2.png
    04/29/2019 at 8:23 PM #97366 quote
    GraHal
    Participant
    Master

    Have you managed to send the message by now Bard?

    It looks like you lost internet connection to PRT servers??

    04/29/2019 at 9:42 PM #97370 quote
    Bard
    Participant
    Master

    Yeah, that’s what I thought so I tried it at home just now on a stable ethernet connection and got the same warning despite never having a problem messaging PRT in 3 years (It’s not a Antivirus or Firewall issue that I know of as nothings changed here).

    1-3.png 1-3.png
    04/29/2019 at 11:47 PM #97376 quote
    Bard
    Participant
    Master

    I cant send an email to PRT Support – either from public wifi or a home ethernet connection?

    Here is my query:

    Hi

    Re: Phantom Trades

    I was getting a yellow triangle warning saying “only trade execution queries are to be reported below” when I selected Tech Problems/Auto trading?… My query is a trade execution query:

    Why do I have what look like ghost trades on my Demo Account showing up on the IG platform –  all opened last night at 6 second intervals – despite having no systems other than one than an old one that trades the Swissy but has only ever taken 5 trades since launch and certainly doesn’t trade at £18.87/point? 

    https://www.dropbox.com/s/m70bnl28c5o71dj/phantomtrades.png?dl=0

    Cheers

    GraHal thanked this post
    04/30/2019 at 9:54 AM #97392 quote
    Jakub
    Participant
    Average

    Hello Bard,

    IG has an issue on Demo accounts, clients are not able to open/close existing trades (grey orders) and when a strategy tries to open a trade become “failing”.

    IG tech department is already looking into it.

    Regards,

    Jakub

    Bard thanked this post
    04/30/2019 at 1:13 PM #97410 quote
    Bard
    Participant
    Master

    Thanks Jacob,

    Can you confirm that the PRT demo fault triggers trades that are not part of any system that I have running? I ask because looking at the £18.87/point buy amounts that have been taken every 6 seconds I don’t have a system with that amount, nor on that trades that frequently?

    Can I even close these positions if I try?

    Cheers
    Bard

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Only trade execution trades are to be reported below


Platform Support: Charts, Data & Broker Setup

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Bard @brad Participant
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This topic contains 5 replies,
has 3 voices, and was last updated by Bard
6 years, 9 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 04/29/2019
Status: Active
Attachments: 3 files
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