no site type exists for epic + locale combination

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  • 06/22/2019 at 5:11 PM #101210 quote
    mvajdi
    Participant
    Junior

    Hi everyone,

    When I run one of my strategy codes, backtesting is fine but when it is live on demo account when it triggers to go long or short, the order would be rejected with this error message: “no site type exists for epic + locale combination”, the strategy stops and RTP put it in the “NOT Running” codes. Does anyone here know what is that error code?

    Thanks in advance for your help.

    06/22/2019 at 7:01 PM #101211 quote
    Vonasi
    Moderator
    Master

    Topic moved to PRT Platform Support forum as I feel that this is a better place for it as PRT monitor this forum.

    I would suggest sending a technical report via your platform to try to find out why you get this error.

    06/22/2019 at 7:19 PM #101213 quote
    GraHal
    Participant
    Master

    I’ve not has that one for ages!

    What market are you trying to trade?

    It is likely that the market doesn’t exist for your country.

    I can’t think of an example, but pick the next market down in the list (or up)… with exact same name even as it probably will have a different epic code.

    Yeah it’s coming back to me now, I had the same Issue as you are having.

    06/22/2019 at 9:56 PM #101215 quote
    mvajdi
    Participant
    Junior

    Hi Grahal,

    Thank you for your reply.

    I have got the rejected order on BitCoin market and IG in UK support it. It happens on the Live Demo account. As far as I know for cryptocurrencies IG market is open 24/7 and the error of the rejected orders should not be because today is Saturday and the Market is closed.

    Screenshot-2019-06-22-at-22.10.31.png Screenshot-2019-06-22-at-22.10.31.png
    06/23/2019 at 9:39 AM #101220 quote
    GraHal
    Participant
    Master
    mvajdi wrote:

    today is Saturday and the Market is closed.

    I guess that is why then??

    The error message is not always the most logical / accurate.

    06/23/2019 at 5:32 PM #101233 quote
    Nicolas
    Keymaster
    Master

    You should retry on Monday. Are you sure that you can open orders in the week-end for crypto currencies with IG?

    06/23/2019 at 9:40 PM #101249 quote
    mvajdi
    Participant
    Junior

    Hi Nicolas,

    Thank you for your reply.

    As far as I know the market for crypto currencies with IG is 24/7. Also right now I made an order on Bitcoin on my Demo account manually, it went through, confirmed and it is on my open positions.

    Any idea what the error message” no site type exists for epic + locale combination” means?

    Thanks

    06/23/2019 at 10:01 PM #101250 quote
    GraHal
    Participant
    Master
    mvajdi wrote:

    no site type exists for epic + locale combination” means?

    Yeah it means what I said earlier … the market you selected is not valid for where you live. 

    I know this as I queried it with IG about 2 years ago. 🙂

    06/23/2019 at 10:45 PM #101255 quote
    mvajdi
    Participant
    Junior

    I am in UK and  about one hour ago made an order on Bitcoin on my Demo account manually, it went through, confirmed and it is on my open positions.

    06/24/2019 at 12:01 AM #101258 quote
    mvajdi
    Participant
    Junior

    Grahal you were right, the problem was related to the location somehow.   The issue was in PRT when you select crypto currencies it brings up Bitcoin(1$) instead of Bitcoin(dbf) and I had chose the wrong one.

    GraHal thanked this post
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no site type exists for epic + locale combination


Platform Support: Charts, Data & Broker Setup

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mvajdi @mvajdi Participant
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This topic contains 9 replies,
has 4 voices, and was last updated by mvajdi
6 years, 8 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 06/22/2019
Status: Active
Attachments: 1 files
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