No access to demo account

• 05/27/2025 at 9:57 PM #247669
  phoentzs

  Is anyone else having trouble accessing their demo account right now?
  The IG dashboard says… ProRealTime status for demo accounts could not be retrieved…
  WTF???

   

   

  

  phoentzs

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  05/27/2025 at 10:19 PM #247670
  druby

  IG, Just checked, the PRT option for demo is missing, but there for live.

  

  druby

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  05/27/2025 at 10:37 PM #247671
  phoentzs

  It’s the same for me. What’s going on?

  

  phoentzs

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  05/27/2025 at 10:49 PM #247672
  Snålänningen

  Its the same for me as well. Available for live account but not for demo.

  

  Snålänningen

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  05/28/2025 at 9:38 AM #247690
  GraHal

  Same for me also!

  

  GraHal

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  05/28/2025 at 10:09 AM #247695
  Iván

  Hi,
  The technical team at PRT has confirmed that some IG clients do not have access to the Demo.
  We have contacted IG to investigate the issue and are currently waiting for their response.

  

  Iván

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  05/28/2025 at 3:12 PM #247703
  phoentzs

  Any news on this?

  

  phoentzs

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  05/28/2025 at 3:21 PM #247704
  GraHal

  We can’t optimise even on Live Account … are others getting this also?

  

  GraHal

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  05/28/2025 at 3:37 PM #247706
  GraHal

  False alarm … must be something weird with the Algo I was trying to optimise, either that or data has just sprung to life as another Algo is now optimising as normal.

  

  GraHal

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  05/29/2025 at 10:13 AM #247712
  phoentzs

  Is there an update on this?

  

  phoentzs

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