Missing Detailed Report history since weekend problems.

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  • 03/26/2018 at 8:49 AM #66408 quote
    Vonasi
    Moderator
    Master

    After this last weekends problems everything seems to be working again except for the fact that the ‘Detailed Report’ has no history of any trades now.

    Hopefully we just need to be patient and PRT will fix this issue but I thought that I would highlight it just in case.

    [attachment file=66409]

    Screenshot_1-2.png Screenshot_1-2.png
    03/26/2018 at 9:07 AM #66412 quote
    GraHal
    Participant
    Master
    GraHal wrote:

    Monday morning 9 AM I am still missing 97 Systems in Live account which were located in the not running window

    I’ve got still got lots more than the Detailed Reports missing.

    Any comment PRT Support? How can I help you to help me??

    GraHal
    PS  My Detailed Report seems to be intact / all good … despite losing 97 Systems (up to now).

    03/26/2018 at 10:30 AM #66422 quote
    GraHal
    Participant
    Master

    Now all my Systems have disappeared from my Demo SB Account and all my Templates!

    Everything was good late last night on Demo SB Account.

    03/26/2018 at 11:16 AM #66426 quote
    GraHal
    Participant
    Master

    Demo SB account back all good again now!

    Still missing 97 Systems from Live SB account!

    Just logged out and back in again on Live SB … no different, still missing 97 Systems.  I sent a Technical Report to IG about 1.5 hours ago.

    GraHal

    03/26/2018 at 11:22 AM #66428 quote
    Despair
    Blocked
    Master

    My detailed report is there. Even the trades that I would like to forget. 😉

    03/26/2018 at 12:23 PM #66431 quote
    Vonasi
    Moderator
    Master

    That is weird that we all have different problems. I have all my systems including those that have been stopped showing but I have no Detailed Report info at all. This is on my Demo account I have not checked the real one yet.

    03/26/2018 at 12:26 PM #66432 quote
    Despair
    Blocked
    Master

    OK, I was referring to my real account since I don’t use the demo account at the moment.

    03/26/2018 at 12:58 PM #66433 quote
    Vonasi
    Moderator
    Master

    OK – so now this is weird. I was working on the demo platform on a trading idea and suddenly my computer decided to shut down and restart for absolutely no reason at all (insert period of swearing while waiting for laptop to reboot as everything that I had already coded is lost). I then relaunched my demo platform and all my Detailed Report info is back as normal.

    So I will mark this as resolved and advise anyone who has the same problem just to wait until their computer crashes to get it fixed!

    GraHal thanked this post
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Missing Detailed Report history since weekend problems.


Platform Support: Charts, Data & Broker Setup

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Vonasi @vonasi Moderator
Summary

This topic contains 7 replies,
has 3 voices, and was last updated by Vonasi
7 years, 10 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 03/26/2018
Status: Active
Attachments: 1 files
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