March 3th US-Futures not working

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  • #121088 quote
    TravisB
    Participant
    New

    I have massive problems with ProRealtime-Trading today. The US-Futures just showing a small part of the data. My order in the Eurostoxx had been executed 20 points lower and i was not able to delete it in between.

    They have to solve these problems quickly. Thats totally unacceptable. I had been lucky not to loose thousend of euros.

    #121103 quote
    GraHal
    Participant
    Master

    Sorry to hear of your problems TravisB.

    I guess it’s IG that needs to be made aware?

    Here is the link to the IG Forum … IG staff moderate the Forum below and they may be able to help?

     

    https://community.ig.com/forums/

    Hope you get some hope that it won’t happen again.

    #121217 quote
    Nicolas
    Keymaster
    Master

    I think that’s IB being involved here. I know that there were big trouble with data due to high volatility (Coronavirus), but it should be solved by now?

    GraHal thanked this post
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March 3th US-Futures not working


Platform Support: Charts, Data & Broker Setup

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TravisB @travisb Participant
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This topic contains 2 replies,
has 3 voices, and was last updated by Nicolas
5 years, 11 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 03/03/2020
Status: Active
Attachments: No files
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