LoadLibrary failed with error 126

Viewing 3 posts - 1 through 3 (of 3 total)

Author

Posts
03/09/2018 at 4:05 PM #64918 quote

Jaywalker
Participant

New

Hi

I have used ProRealTime platform for the last 2 weeks demo trading with no issues at all.

But after enabling Pro RealTime in my IG Index account in order to go live, I get this message within a few minutes every time I launch the platform:

“LoadLibrary failed with error 126: the specified module could not be found.”

I have tried reinstalling it numerous times as well as clearing Java cache.

Any help would be hugely appreciated

Thanks

Mike

03/09/2018 at 6:46 PM #64932 quote

Pierre
Moderator

Average

Hello Mike,

Do you get this message within the ProRealTime platform or from your computer ?

I never saw this issue before, and a Google search points towards a graphics card issue.

To allow us to check, can you please :
– Start ProRealTime until you get the issue
– Go to the Help menu, then “Technical support” > “Other” > Send
– Send me your IG account number to support[at]prorealtime.com so that I can find your technical report. Please also indicate in your email a reference to this post.

Regards,

Pierre

PS : if would also help if you have the possibility to make a screenhot of the error message and then post it here or send it to me via email to the address above.

03/12/2018 at 10:52 AM #65048 quote

Pierre
Moderator

Average

OK, I’m glad to hear that updating the drivers on the graphics card solved the issue.
Author

Posts

Viewing 3 posts - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.

Login your account

LoadLibrary failed with error 126

Platform Support: Charts, Data & Broker Setup

New Reply

Author

Jaywalker @jaywalker Participant

Summary

This topic contains 2 replies,
has 2 voices, and was last updated by Pierre
7 years, 11 months ago.

Topic Details

Forum:	Platform Support: Charts, Data & Broker Setup
Language:	English
Started:	03/09/2018
Status:	Active
Attachments:	No files

Loading...