Indicators and Trading Systems Window Won't Show Up!

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  • 04/30/2018 at 4:01 AM #69401 quote
    Wazz
    Participant
    New

    The software worked great for two days but today all of a sudden when I click on the button to open the window where I create new indicators, the window won’t show! The chart window would fade out as it usually does when the other window is opened and it would stay faded until I press escape. If I press alt-tab to see open windows, not I see the “indicators and trading systems” window there, but trying to select it would take me to the last open window (other than PTR).

    I tried to reinstall several times, tried using different browsers, rebooted, even deleted the whole installation folder and reinstalled, but so far nothing works. I hope someone has a solution or some suggestions?

     

    Thanks

    04/30/2018 at 7:22 AM #69402 quote
    Andre Vorster
    Participant
    Senior

    What Operating system do you use?

    Uninstall PRT
    Delete Temp JAVA files-
    If you use Windows go to Control Panel – Java – Settings – Delete files.

    Delete all the files in your Windows Temp Directory.

    Reboot and re-install PRT.

    05/01/2018 at 4:09 PM #69576 quote
    Ulrike
    Moderator
    Senior

    Hi Wazz,

    please send a technical report following these instructions:

    – Go to the “Help” menu on the ProRealTime toolbar.
    – Please assure that the window concerned by this issue is open.
    – Click on “Technical support”
    – Choose the category
    – Select the concerned window in the drop-down menu.
    – Giving as much detail as possible, explain the issue you are having in the text box.
    – Click “Send report”

    This will send a report containing technical information concerning your platform, which will allow the technical team to run a diagnostic analysis of the issue you have come across.

    Are you using the launcher or the java version of ProRealTime? Via http://www.prorealtime.com or via a version provided by your broker?

    Best regards,

    Ulrike

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Indicators and Trading Systems Window Won't Show Up!


Platform Support: Charts, Data & Broker Setup

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Wazz @wazz Participant
Summary

This topic contains 2 replies,
has 3 voices, and was last updated by Ulrike
7 years, 9 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 04/30/2018
Status: Active
Attachments: No files
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