Import Live account config in to Demo account so both are the same.

Andre Vorster · 2026-03-27T10:30:19+00:00

It’s irritating and makes for a lot of work and is just a schlep to make/have one’s Demo layout/config the same as Live account’s config. Log a case through the help menu. PRT will then make the changes the on their side so one’s Demo and Live config are the same. They won’t let a user make the changes. PRT Menu – Help – Technical Support – Other – Main frame ProRealTime Complete

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03/27/2026 at 12:30 PM #259577 quote

Andre Vorster
Participant

Senior

It’s irritating and makes for a lot of work and is just a schlep to make/have one’s Demo layout/config the same as Live account’s config.
Log a case through the help menu. PRT will then make the changes the on their side so one’s Demo and Live config are the same. They won’t let a user make the changes.
PRT Menu – Help – Technical Support – Other – Main frame ProRealTime Complete

03/27/2026 at 12:35 PM #259579 quote

Nicolas
Keymaster

Legend

Hi Andre,
That frustration is completely understandable, but it is actually pretty standard behaviour across most trading platforms and software in general. Settings and layout configurations are typically stored locally on each environment, and they do not automatically sync between a Demo account and a Live account because these are treated as two separate instances on their side.
A simple analogy: if you have Excel installed on your laptop and on your desktop, any custom settings, toolbars or preferences you configure on one will not magically appear on the other. You have to go through the setup manually on each machine. It is the same principle here, just more visible because you are working with a trading platform where the layout really matters.
Thanks for the tip, it will help people with the same query.
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Import Live account config in to Demo account so both are the same.

Platform Support: Charts, Data & Broker Setup

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Andre Vorster @andre-vorster Participant

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This topic contains 1 reply,
has 2 voices, and was last updated by Nicolas
6 months, 1 week ago.

Topic Details

Forum:	Platform Support: Charts, Data & Broker Setup
Language:	English
Started:	03/27/2026
Status:	Active
Attachments:	No files