IG demo account unresponsive

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  • 02/29/2020 at 10:06 AM #120834 quote
    robertogozzi
    Moderator
    Master

    I haven’t had any access to my IG demo account (not just the PRT platform) since yesterday evening.

    Anyone elese incurred the same issue?

    02/29/2020 at 10:33 AM #120835 quote
    GraHal
    Participant
    Master

    Mine are all good Roberto … both SB and CFD Demo platforms PRT and IG etc.

    Maybe you will get upgraded to v11?

    02/29/2020 at 10:48 AM #120836 quote
    robertogozzi
    Moderator
    Master

    That would be great!

    It would have been even greater (not just when upgrading to a better system) if they had warned me/us by email or a pop-up message at login. This is another evidence that IG don’t care much about their customers.

    02/29/2020 at 11:05 AM #120838 quote
    GraHal
    Participant
    Master

    Your Issue might be just your Account for some odd reason … see attached IG Status Page (just copied) … all supposedly is good??

    Status.jpg Status.jpg
    02/29/2020 at 11:39 AM #120840 quote
    robertogozzi
    Moderator
    Master

    I’ll take a look. Thank you GraHal.

    02/29/2020 at 12:19 PM #120843 quote
    robertogozzi
    Moderator
    Master

    Solved.

    The old IG platform is frozen (the one I regularly use). The new one (I have never used it before) works fine.

    02/29/2020 at 1:04 PM #120846 quote
    GraHal
    Participant
    Master

    Ah now you have said Old IG Platform … mine is the same … frozen / nothing appears etc.

    The new IG Platform is kinda clunky for manual trading, loads moaned about it on the IG Forums to such an extent that IG closed the Forum to new posts!

    Also I find that the New IG Platform is RAM hungry! I soon notice a jittery mouse and other weird stuff especially if I have the PRT Platform  open also. Probably not on Saturdays, but if trading / streaming price data etc.

    02/29/2020 at 2:30 PM #120853 quote
    robertogozzi
    Moderator
    Master

    I don’t like it either.

    I hope they are not removing the old version!

    02/29/2020 at 3:29 PM #120858 quote
    GraHal
    Participant
    Master

    Flash – which is needed to drive the charts on the old version – is ceasing being supported on 31 Dec 20 … at least on Chrome, not sure about other browsers?

    I reckon IG will pull the plug on the old platform when flash support ceases, or let the old wither and die?

    Manual traders may then start using PRT (all good for manual trading)  as loads hate using the new IG Platform.

    Maybe IG have an ace up their sleeve  … and IG will bring out a whole new Platform to include Auto-Trading also?   Can’t see that happening though as it be daft to reinvent the wheel?

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IG demo account unresponsive


Platform Support: Charts, Data & Broker Setup

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robertogozzi @robertogozzi Moderator
Summary

This topic contains 8 replies,
has 2 voices, and was last updated by GraHal
5 years, 11 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 02/29/2020
Status: Active
Attachments: 1 files
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