Grey Boxes on MAC with PRT v12

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10/06/2023 at 5:02 PM #222106 quote

Bard
Participant

Master

Hi there!

Is anyone else getting these grey boxes when they open up eg an indicators settings/configuration?

Cheers.

PRT-FAULT.png

10/09/2023 at 8:23 AM #222173 quote

Nicolas
Keymaster

Master

Never seen that before. Do you get the same issue after a restart of platform?

10/09/2023 at 11:47 AM #222192 quote

Bard
Participant

Master

PRT was working brilliantly on my new MacBook (for a wk) and then this started occurring. Restarts don’t always fix it though and from your comment I think it must be some kind of internet connectivity issue, right?

Cheers!

(Image shows me using Apple desktop reveal / hot corner).

reveal.jpg

10/10/2023 at 7:29 AM #222221 quote

Nicolas
Keymaster

Master

Did you made the usual report? I was thinking of a temporary graphic card glitch, it is not related to your internet connectivity.

Is that v12?

10/11/2023 at 12:13 PM #222269 quote

Bard
Participant

Master

I can’t because grey boxes seem to be appearing on every menu? I just launched now and my first action was to change the expiry date on the option chain window but I got a grey box, ditto Help. – it is v12.

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10/11/2023 at 3:27 PM #222288 quote

JS
Participant

Senior

Hi Bard,

Video card driver?

(Update the driver)

Happens the same with other programs?

(No, then reinstall application)

Screen defect?

(Connect your Mac to an external display and see if the same thing occurs)

Apple support

10/11/2023 at 4:57 PM #222292 quote

Bard
Participant

Master

Thank you. It’s a new M Chip Macbook and PRT is run through IG’s web application. I am using a monitor. Makes no difference if I unplug and use the Macbook.

10/11/2023 at 5:45 PM #222301 quote

JS
Participant

Senior

It’s almost Christmas again… 😉

10/12/2023 at 9:08 AM #222316 quote

Nicolas
Keymaster

Master

ok, i’m enquirying now if that’s a known issue for MAC users.

10/12/2023 at 9:50 AM #222324 quote

Bard
Participant

Master

I don’t know how to find that out about the M2 MacBook Pro? It worked so well in the first week, super fast chart loading!

10/12/2023 at 10:11 AM #222327 quote

Nicolas
Keymaster

Master

Seems not. Open the help center with the keyboard shortcuts: on windows it’s CTRL + M, on mac it’s cmd + M.

10/12/2023 at 11:09 AM #222341 quote

Bard
Participant

Master

One click of “Cmd + M” moves each window individually into the Dock one by one. After that I’m left with a grey box in the middle of the desktop.
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10/12/2023 at 11:21 AM #222343 quote

Bard
Participant

Master

If I launch the PRT app (not launched via IG web) it tells me to login even though I am logged in?
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10/12/2023 at 11:41 AM #222347 quote

Bard
Participant

Master

..
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10/12/2023 at 1:34 PM #222351 quote

Nicolas
Keymaster

Master

Your computer is a laptop? Do you connect it into an external monitor?
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