Differnce between live & demo

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  • 06/13/2023 at 7:40 PM #216166 quote
    GraHal
    Participant
    Master

    You need to send in a Technical Report via Help (on the PRT Platfrom) > Help Center > I’m having a Technical Problem.

    Refer to this Topic then you not need to say as much in the Technical Report you submit.

    Please let us know any response you get?

    06/13/2023 at 7:41 PM #216167 quote
    deleted23092025
    Participant
    New

    @GraHal it seems like other people have the same issue. I will wait for tommorow and see

    GraHal thanked this post
    06/13/2023 at 8:26 PM #216174 quote
    deleted23092025
    Participant
    New

    @Paolo.B Have you sent in techincal report?

    06/14/2023 at 8:53 AM #216200 quote
    Mauro T. “Algorithm System”
    Participant
    Master

    I have the same problem on the three day demo.
    I contacted IG this morning…now I’m waiting for an answer, as soon as I have a reply I’ll let you know.


    HI

    Mauro T. “Algorithmic system”

    GraHal thanked this post
    06/14/2023 at 10:08 AM #216202 quote
    Nicolas
    Keymaster
    Master

    Do you have support tickets number to share with me please? So I could look after.

    06/14/2023 at 10:27 AM #216206 quote
    Mauro T. “Algorithm System”
    Participant
    Master

    I sent 4 or 5 algorithms as an example….I honestly didn’t look at the ticket number.
    Now I don’t know how to see what the ticket number is

    06/14/2023 at 11:29 AM #216214 quote
    PeterSt
    Participant
    Master

    You can’t. Unless you receive an answer by email. Then it is in the title.

    06/14/2023 at 1:21 PM #216221 quote
    deleted23092025
    Participant
    New

    EUR/USD Mini seem to work fine today. Will wait and see about “ghost positions”. Will update you all.

    06/14/2023 at 2:29 PM #216225 quote
    Nicolas
    Keymaster
    Master

    @mauro

    Please create ticket for the issue with your real account, it should fastened the process, thank you.

    06/14/2023 at 2:51 PM #216226 quote
    Mauro T. “Algorithm System”
    Participant
    Master

    This should be the ticket number of one I sent….but I sent several.
    Automatic trading (#202306141123146937)

    06/14/2023 at 7:22 PM #216235 quote
    deleted23092025
    Participant
    New

    Update on this “EUR/USD Mini seem to work fine today. Will wait and see about “ghost positions”. Will update you all.”

    Eur/Usd mini is still not fine, still same problem with insufficient funds bug.


    @Nicolas     Maybe you can inform PRT about this too?

    06/15/2023 at 7:23 AM #216245 quote
    Nicolas
    Keymaster
    Master
    wrote:

    insufficient funds bug

    With a demo account? Maybe an insufficient margin for your account considering your lot size?

    06/15/2023 at 7:46 AM #216251 quote
    deleted23092025
    Participant
    New

    @Nicolas look at page 1 “06/13/2023 at 5:20 PM” and you will understand.

    50k price for 5 lot size at eur/usd mini, there are some issues.

    06/15/2023 at 8:03 AM #216252 quote
    Mauro T. “Algorithm System”
    Participant
    Master

    The algorithms continue to open and close without any sense … even 10 times in a few minutes, unfortunately they do nothing to fix the situation.

    06/15/2023 at 8:06 AM #216253 quote
    Mauro T. “Algorithm System”
    Participant
    Master

    Others open and never close again…. fortunately Live works.

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Differnce between live & demo


ProOrder: Automated Strategies & Backtesting

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deleted23092025 @deleted23092025 Participant
Summary

This topic contains 29 replies,
has 8 voices, and was last updated by Mauro T. “Algorithm System”
2 years, 8 months ago.

Topic Details
Forum: ProOrder: Automated Strategies & Backtesting
Language: English
Started: 06/13/2023
Status: Active
Attachments: 1 files
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