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  • 07/05/2019 at 11:38 PM #102041 quote
    trevor
    Participant
    Senior

    When backtesting the details window does not show. The menu drop down for the details window only show for AUD, not the selected currency pair. If I select another pair from the main window it still only shows AUD in the details window. If I change the template sometimes the details window is there but eventually it does not popup.

    Very frustrating. Please help me.

    07/06/2019 at 8:50 AM #102048 quote
    GraHal
    Participant
    Master

    Are you able to post a screen shot of the Details window then I can check for the same?

    07/08/2019 at 8:02 AM #102115 quote
    Nicolas
    Keymaster
    Master

    Sorry I don’t really understand, could you please post a screenshot?

    What version of the platform please?

    Did you try to close and restart ProRealTime?

    07/16/2019 at 2:34 PM #102670 quote
    Maria PRT
    Moderator
    Average

    Dear Trevor,

    In order to allow us to analyze your platform, please send us a technical report by following these instructions:

    • As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
    • Please assure that the window concerned by this issue is open.
    • Click on “Help center”, then on “I have a technical problem”
    • Choose the category “Automatic trading”
    • Give the name of the code you are referring to.
    • To benefit from a technical help we need you to authorize us the access to the crypted code. To give us a temporary access, please check the box “I authorize the decryption of the codes (…)”
    • Give as many details as possible, explain the issue you are having in the text box and mention
    • Click “Send report”

    This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

    Many thanks in advance,

    Maria from ProRealTime
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Platform Support: Charts, Data & Broker Setup

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trevor @trevortnttraders-com Participant
Summary

This topic contains 3 replies,
has 4 voices, and was last updated by Maria PRT
6 years, 8 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 07/05/2019
Status: Active
Attachments: No files
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